Alexandra Bachelder
Northport,AL
Summary
Detail-oriented administrative assistant with experience in customer service, data entry and office management.
Overview
6
6
years of professional experience
Work History
Legal Administrative Specialist
Department Of Veterans Affairs
Phoenix, AZ (remote)
01.2023 - Current
- Resolved customer complaints by providing clear explanations about claim decisions and ways to appeal.
- Checked documents submitted on file for accuracy and validity.
- Provided crisis intervention services when necessary, connecting Veterans with immediate help and support.
- Assisted Veterans and dependents in preparing forms and documents to present claims for benefits.
- Updated Veterans information on file ensuring all protocol is followed to maintain privacy.
Direct Care Worker
Indian Rivers Behavioral Health
Tuscaloosa, AL
11.2021 - 03.2023
- Consulted with supervisors to assess cases and plan strategies for care.
- Provided counseling and support to clients with drug and alcohol abuse issues.
- Managed challenging behaviors effectively using appropriate de-escalation techniques.
- Maintained detailed records of patient progress, ensuring accurate information was readily available for healthcare providers.
Shift Leader
Dunkin' Donuts
Tuscaloosa, AL
10.2019 - 10.2021
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved complaints by offering thoughtful solutions to maintain customer satisfaction.
- Managed shift operations and monitored team performance to keep business running smoothly.
Education
Bachelor of Science - Psychology, Addiction & Recovery
The University of Alabama
12.2021
Skills
- Document review
- Teamwork and collaboration
- Attention to detail
- Organizational skills
- Call center experience
- Conflict resolution
Timeline
Legal Administrative Specialist
Department Of Veterans Affairs
01.2023 - Current
Direct Care Worker
Indian Rivers Behavioral Health
11.2021 - 03.2023
Shift Leader
Dunkin' Donuts
10.2019 - 10.2021
Bachelor of Science - Psychology, Addiction & Recovery
The University of Alabama