Veronica Zermeno
Alexandria
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
9
9
years of professional experience
Work History
Legal Administrative Specialist
Department of Homeland Security/United States Citizenship and Immigration Services
06.2023 - Current
- As legal administration I analyze
Spanish Analytic Linguist
Metropolitan Interpreters and Translators (METLANG)
08.2020 - Current
- The Metlang linguist is trained to analyze and translate source material relating to organized crime, street gangs, money laundering, drug trafficking, terrorism, firearms, explosives, human trafficking, kidnapping and counterfeiting of currency and goods." Successfully hold a public trust position.
Spanish Case Manager
BI Corporate
08.2022 - 05.2023
- Case Manager for the Intensive Supervision Appearance Program (ISAP)
- This alternative to detention program aims to supervise individuals who are navigating the U.S
- Immigration court system
- In this dynamic role, I use my criminal justice background and experience in case management to assist ISAP participants following the guidelines of our Department of Homeland Security contract
- Utilizing a combination of face-to-face case management meetings, electronic monitoring technologies and home visits to engage participants and drive compliance and ensure that participants attend court hearings and comply with conditions set by DHS.
Child Care Coordinator
ROCS Grad Staffing
01.2021 - 06.2021
- Supported Child Care Aware of America as a Child Care Coordinator
- Developed problem solving skills.
Spanish Analytic Linguist
MVM, INC
12.2018 - 06.2020
- Supported DOJ, DEA, FBI, DHS, ATF, IRS, and HIDTA personnel
- Operated efficiently in a high-stress and fast paced environment in support of previously stated government organizations
- Duties included listening and or reading foreign language material and transcribing information with a superb degree of accuracy and expression
- Provided verbal and written summary reports to our clients and customers to rules and standards set forth by federal law and DOJ
- Advised on best methods forward from an analytical perspective
- Translated and interpreted "all levels of the Spanish language, including complex and/or highly idiomatic speech, slang, and colloquial expressions." Additionally, "objectively evaluate information and make sound judgments on changing situations." Worked under a professional code of ethics that consisted of confidentiality and neutrality.
Spanish Legal Assistant
Kmiec Law Offices
06.2015 - 02.2020
- Managed the law firms Spanish-speaking clients/portfolio for workers compensation and personal injury cases at Kmiec Law Offices
- Screened potential workers compensation & personal injury clients
- Duties included managing translated documents and their review from drafting, editing and final products in formal and informal correspondence
- In both Spanish and English with accuracy
- Coordinated, scheduled, and conducted meetings with clients and attorneys and law firm clients
- Interpreted meetings from hearing preparations through to mediations
- Ensured record management of both digital and written files
- Advised, monitored, and ensured procedures and timelines were to the standard of the law firms’ guidance and in compliance with Wisconsin Law.
Apartment Manager
P.aD.D.S. Apartment Homes
06.2016 - 12.2018
- Took initial calls with potential residents and guided selected residents throughout the process
- Manage tenant relations and coordinate tenant maintenance and repair requests with management, staff, and contractors
- Collected rents, maintained, and tracked budgets for the 64-unit apartment complex
- Implementing an efficient turnover system which kept a 100% occupancy rate.
Education
CLS Paralegal Certificate -
George Mason University
Alexandria, Virginia04.2022
Bachelor of Arts -
University of Wisconsin- Milwaukee
Milwaukee, Wisconsin12.2019
University of Wisconsin- Waukesha
Waukesha, Wisconsin05.2014
High School Diploma -
Kettle Moraine High School
Wales, Wisconsin06.2013
Skills
- Native bilingual proficiency in both Spanish and English
- Successfully worked in fast-paced, stressful environments
- Experience in effectively translating complex, highly idiomatic, colloquial expressions from Spanish into standard English
- Ability to learn new skills quickly
- Successfully trained legal administrative teams and created standardized SOPs
- Experience in handling complex translations involving people from different backgrounds & cultures
- Experience in case management
- Legal Document Preparation
- Calendar Management
- Document Review
- File Management
- Electronic Filing Systems
- Problem Solving
- Time Management
- Legal Compliance
- Document Filing
- Memo Drafting and Typing
- Immigration Inquiries
- Legal Research
Volunteer Experience
- Suited for Change, 12/2020, PRESENT, Washington, D.C.
- ALIVE! Truck-to-Trunk / Spanish Translators, 10/2020, Alexandria, Virginia
- Polish Fest / Stand Volunteer, 2015, 2018, Milwaukee, Wisconsin
- St. Anthony’s on the Lake / Kitchen Prep, Meal Server, 2013, 2018, Pewaukee, Wisconsin
- St. Joseph’s Catholic Church / Christian Formation Volunteer, 2007, 2013, Waukesha, Wisconsin
- Nanny / The Mullett Family, 03/2010, 09/2020, Hartland, Wisconsin
Timeline
Legal Administrative Specialist
Department of Homeland Security/United States Citizenship and Immigration Services
06.2023 - Current
Spanish Case Manager
BI Corporate
08.2022 - 05.2023
Child Care Coordinator
ROCS Grad Staffing
01.2021 - 06.2021
Spanish Analytic Linguist
Metropolitan Interpreters and Translators (METLANG)
08.2020 - Current
Spanish Analytic Linguist
MVM, INC
12.2018 - 06.2020
Apartment Manager
P.aD.D.S. Apartment Homes
06.2016 - 12.2018
Spanish Legal Assistant
Kmiec Law Offices
06.2015 - 02.2020
CLS Paralegal Certificate -
George Mason University
Bachelor of Arts -
University of Wisconsin- Milwaukee
University of Wisconsin- Waukesha
High School Diploma -
Kettle Moraine High School
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