Heather Lantz

• Assist claimants with timely and accurate information and administering exemplary customer service to Veterans, claimants, and stakeholders.
• Managed sensitive client information with discretion and confidentiality, maintaining trust.
• This was a federal job
• Managed case files and legal documents for veteran claims processing.

• Streamlined office operations to enhance workflow efficiency.
• Accounts Receivable
• Coordinated scheduling and logistics for team activities and client appointments
• Ordered all shop supplies and inventoried over $100K worth of supplies in both shops weekly
• Managed digital marketing, including creating and scheduling online posts weekly
• Respond to messages and online/email inquiries
• Data entry, updated online calendars, scheduled appointments for 3 businesses under one roof for 7 different employees
• Overall management of daily operations
• Answered multiple phone lines
• Implemented standard operating procedures to improve service consistency
• Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.

• Answering phones and answering questions about the facility and booking events
• Complete Birthday/Group reservation bookings per script and booking guidelines
• Greeting and assisting all walk in party inquiries
• Giving tours to potential parties and groups
• Being knowledgeable of all aspects of the park and answering questions accordingly
• Being knowledgeable of the party packages and program to accurately translate information to guests
• Maintaining logs accurately
• Calling past parties and trying to get them to rebook.
• Communicating with staff about special needs of parties
• Assisting the party/group manager with all parties on the day of the event
• Assist with creating event summaries and creating care packages with relevant materials for events (wristbands, play cards, drink tickets, decorations, etc..)
• Maintaining cleanliness of the party office
• Understanding the cash out process and having the ability to properly cash out a party

• Ordered office supplies and forms as needed
• Insured all workers compensation claims are processed timely and accurately
• Month End Processing, ensured all production, sales and cash receipts were posted and balanced prior to closing
• Maintained Employee Attendance Calendars
• Prepared all personnel forms and paperwork on all new hires, changes of status and terminations in accordance with Company Policies and Procedures
• Utilized Microsoft Office on a daily basis with spreadsheets and correspondence.
• Negotiated payment arrangements with clients, enhancing collections process efficiency.
• Collected on delinquent accounts to reduce overdue balances.
• Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
• Developed strong relationships with customers to foster timely payments and account resolution.

Developed and maintained filing systems, improving document retrieval speed and accuracy.

• Handled mail, packages, emails, document transmissions and other types of data with both manual and automated tracking strategies.
• Improved customer satisfaction with prompt and professional responses to inquiries and concerns.
• Minimized errors in documentation through meticulous proofreading, editing, formatting skills.
• Enhanced team productivity by providing administrative support and coordinating daily operations.
• Handled incoming and outgoing mail.
• Implemented process improvements that reduced administrative errors and increased productivity.
• Safeguarded sensitive information through the proper handling of confidential documents and secure storage methods.
• Coordinated administrative operations to enhance efficiency and streamline workflows.
• Managed scheduling and travel arrangements for senior leadership, ensuring timely logistics support.