Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Legal Administrative Specialist
Civil Trial Practice (State Farm)
Orlando, FL
11.2021 - Current
E-Filed legal documents such as Notices, Motions, and Requests for all 20 circuit courts.
Acted as liaison between Attorneys, Claim Specialists and vendors.
Facilitated communications by routing emails, transferring calls and filing documents.
Trained staff on office procedures and case-specific duties.
Implemented the Celebration Committee recognizing staff during weekly meetings contributing to a positive work environment.
Office Manager
Shannon Till (State Farm)
Winter Garden, FL
01.2021 - 10.2021
Counseled prospects and policyholders on coverage, limits and regulations.
Sought out new clients and developed clientele by networking referrals.
Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
Resolved customer inquiries and complaints requiring management-level escalation.
Organized team activities to build camaraderie and foster pleasant workplace culture.
Licenced Insurance Representative
Heather Thies (State Farm)
Clermont, FL
10.2018 - 11.2020
Explained coverage options to potential policyholders, answering questions or concerns.
Monitored clients' insurance coverages to ensure changing needs were met.
Pursued continued professional development through insurance workshops, course and webinars.
Upsold products to policyholders and potential new clients.
Education
Associate of Applied Science - Business Administration And Management
LaGuardia Community College of The City University of New York
Long Island City, NY
02.2012
Skills
Office Administration
Legal Terminology
Microsoft Office
Relationship Building
Languages
Spanish
Native/ Bilingual
Accomplishments
Recognized as Employee hall of fame for outstanding referral performance.
Led team to achieve Chairman circle earning recognition from upper management and financial reward.
Timeline
Legal Administrative Specialist
Civil Trial Practice (State Farm)
11.2021 - Current
Office Manager
Shannon Till (State Farm)
01.2021 - 10.2021
Licenced Insurance Representative
Heather Thies (State Farm)
10.2018 - 11.2020
Associate of Applied Science - Business Administration And Management
LaGuardia Community College of The City University of New York
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