DORTHY LAGUERRE
Newark,NJ
Summary
. Results-driven Program Manager known for high productivity and efficient task completion. Skilled in strategic planning, risk management, and stakeholder communication. Excel at using leadership, problem-solving, and adaptability to deliver projects on time and meet objectives. Bring focus on continuous improvement and team collaboration to drive success in complex environments.
Overview
1
1
Language
1
1
Certification
10
10
years of professional experience
Work History
Program Manager & Supervisor
Jewish Vocational Service
East Orange, NJ
01.2022 - Current
- Supervised and coached a team of 6 staff, enhancing performance and fostering accountability.
- Coordinated program operations for 150-200 participants annually, ensuring adherence to grant timelines and achievement of program goals.
- Managed program budgets of approximately $1.8 million, supporting cost control and careful resource use.
- Led weekly coordination meetings, improving completion rates and cutting delays by ~20–30%.
- Acted as main point of contact for 3-5 stakeholder groups, facilitating communication flow among leadership, staff, funders, and partners.
Client Operations Coordinator
Jewish Vocational Service
East Orange, NJ
01.2021 - 01.2022
- Supported high-volume caseload of 150–200 clients annually while maintaining 100% compliance with reporting requirements.
- Updated CRM records and case notes to enhance data accuracy and tracking efficiency.
- Collaborated with external agencies to streamline service delivery and reduce referral turnaround time.
- Compiled monthly reports to ensure grant compliance and facilitate funding continuity.
Program Coordinator
The Voice of Jesus Ministry
Brooklyn, NY
01.2017 - 01.2021
- Coordinated operations and logistics for large-scale programs and community initiatives to ensure seamless execution.
- Managed volunteers and staff across functions to facilitate successful execution of events and initiatives.
- Monitored budget and coordinated with vendors to enable cost-effective program delivery.
- Worked with leadership to carry out organizational strategies and streamline internal processes.
- Maintained CRM records to track engagement, participation, and member information.
Education
Bachelor of Science - Criminal Justice
Mercy University
NY01-2019
Skills
- Project and program management
- Budget oversight and resource allocation
- Grant reporting and compliance
- KPI and performance tracking
- Operations and workflow design
- Strategic planning and execution
- Cross-functional team leadership
- CRM and data management
- Microsoft Office suite proficiency
- Spreadsheet management
- Asana management
- Notion management
- Constant Contact marketing
- ClientTrack database management
- Bilingual: French and Haitian Creole
Personal Information
Title: PROGRAM MANAGER
Certification
Licensed Realtor NJ 2021, Project Management Professional In progress
Accomplishments
- Led and scaled multiple programs supporting 150+ individuals annually
- Improved team alignment and execution through structured meeting systems and workflow processes
- Successfully managed budgets and resources across multi-program initiatives
- Completed leadership development program focused on financial literacy, confidence building, and career advancement
Languages
Haitian Creole
Full Professional
Timeline
Program Manager & Supervisor
Jewish Vocational Service
01.2022 - Current
Client Operations Coordinator
Jewish Vocational Service
01.2021 - 01.2022
Program Coordinator
The Voice of Jesus Ministry
01.2017 - 01.2021
Bachelor of Science - Criminal Justice
Mercy University