Dory Mattson
Carleton
Summary
Results-driven Bank Manager known for high productivity and efficient task completion. Specialize in risk management, customer relationship building, and financial analysis. Excel in leadership, communication, and problem-solving to enhance team performance and achieve banking objectives.
Overview
28
28
years of professional experience
7
7
years of post-secondary education
Work History
Bank Manager, Assistant Manager, Teller
Comerica Bank
Detroit
07.1998 - Current
- Managed daily operations of banking services and customer transactions.
- Trained staff on compliance policies and customer service best practices.
- Assisted customers with account inquiries and problem resolution.
- Resolved customer inquiries quickly and efficiently while maintaining excellent service standards.
- Managed daily workflow including assigning tasks to staff members.
- Created and maintained a positive work environment within the branch.
- Conducted regular meetings with staff members to discuss progress towards goals.
- Reviewed customer complaints and took appropriate action as needed.
- Managed daily operations of branch activities and services.
- Maintained compliance with bank policies and procedures.
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Handled large volumes of currency quickly and accurately with minimal errors.
- Built long-term relationships with customers by providing personalized service and support.
- Conducted regular follow-ups with clients to maintain relationships and update financial plans as needed.
- Built positive and productive customer connections to drive consistent sales.
Education
Bachelor of Science - Psychology/Business
Eastern Michigan University
Ypsilanti, MI 09.1995 - 05.2002
Skills
- Strong Leadership
- Risk management
- Effective communication
- Problem solving
- Operational efficiency
- Human resources
- Professionalism
- Staff training
- Problem-solving
- Decision-making
- Adaptability to change
- Relationship building
Timeline
Bank Manager, Assistant Manager, Teller
Comerica Bank
07.1998 - Current
Bachelor of Science - Psychology/Business
Eastern Michigan University
09.1995 - 05.2002