Doryane Carter
Warwick,RI
Summary
Dynamic Senior Employment and Training Interviewer with extensive experience at the Rhode Island Department of Labor and Training, specializing in client management systems and workforce training. Recognized for enhancing employment security claims processes and building strong claimant relationships in fast-paced environments. Demonstrates exceptional time management and conflict resolution skills, complemented by proficient typing speed of 76 WPM for efficient data management. Career goals include further optimizing workforce training programs to support community growth.
Overview
23
23
years of professional experience
Work History
Senior Employment and Training Interviewer
Rhode Island Department of Labor and Training
Cranston, Rhode Island
01.2002 - Current
- Managed inbound claimant inquiries, offering precise support for employment security claims.
- Reviewed claimant accounts to comply with regulations at local, state, and federal levels.
- Trained individuals extensively in processes related to unemployment claim management.
- Assessed continued qualifications via detailed interviews.
- Examined and authenticated wage-related affidavits.
- Validated and approved benefit payments for eligible claimants.
- Handled Combined Wage Claims in accordance with Interstate Agreements.
Residential Direct Support Staff
Access Point
Cranston, Rhode Island
07.2012 - 01.2015
- Operated company vans to transport clients to various appointments and community events.
- Facilitated medication administration and learning activities.
- Executed behavioral strategies for clients.
- Implemented safety measures for clients in both on-location and outing scenarios.
- Acted as a liaison between clients and family members to address issues or concerns, to maintain positive client relationships.
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Assisted clients with maintaining good personal hygiene.
Education
Associates of Arts - Pending
Community College of Rhode Island
Rhode Island12.2024
Skills
- Proficient Typist at 76 WPM
- Proficient in Client Management Systems
- Effective Team Contributor
- Strong Time Management
- Conflict Resolution
- Fast-Paced Environment Adaptability
- Customer Care Proficiency
- Workforce Training
- Detail-Oriented Data Management
- Experienced with Microsoft Software
Timeline
Residential Direct Support Staff
Access Point
07.2012 - 01.2015
Senior Employment and Training Interviewer
Rhode Island Department of Labor and Training
01.2002 - Current
Associates of Arts - Pending
Community College of Rhode Island
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