Dotnell Stephens Education Instructor

• Gained strong leadership skills by managing projects from start to finish.
• Built relationships with kids through creating engaging content.
• Navigated between multiple educational websites and platforms.
• Collaborated with educational staff to develop, implement and improve curriculum content.
• Provided session reports for each student, about their performance and behavior.
• Evaluated kids, provided feedback and addressed concerns to help maintain positive and learning environment.
• Accessed and viewed content on online community where kids can program, share interactive media, such as stories, games and animation.
• Established positive relationships with students and parents, fostering strong education community.
• Managed time efficiently in order to complete all tasks within deadlines.
• Passionate about learning and committed to continual improvement.
• Learned and adapted quickly to new technology and software applications.
• Resolved problems, improved operations and provided exceptional service.
• Strengthened communication skills through regular interactions with others.
• Proven successful working remotely, within tight deadlines and fast-paced environment.

• Adapts and learns new technologies quickly.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Participates in professional development opportunities to stay current on educational trends and enhance teaching effectiveness.
• Supports leadership with problem-solving ideas, strategies, implementations and collaborations.
• Develops curriculum and content for all STEM programs(homeschool, summer camps, etc.)
• Integrated technology into classrooms, to enhance student learning, as instructional tool.
• Responsible for evaluating and revising material and content to enhance learning development.
• Supports leadership with problem-solving ideas, strategies, implementations and collaborations.
• Motivates kids towards learning.
• Designs course content.
• Assesses educational needs, to improve student comprehensive skills.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Promoted classroom safety, collaboration, and best practices.

• Achieved high levels of customer retention by consistently delivering outstanding support experiences.
• Actively participated and focused on improving overall customer satisfaction rates.
• Monitor customer inquiries, and provided fast issue resolution and improved service levels.
• Provided knowledgeable and resourceful resources, to help better assist customers.
• Updated account information to maintain customer records
• Managed high-volume inbound calls, providing exceptional service to customers in need of assistance.
• Maintained detailed records of customer interactions, identifying trends to inform continuous improvement efforts.
• Provided expert guidance to customers navigating website and account registration process, leading to greater understanding and satisfaction.
• Reduced escalations by effectively addressing concerns at first point of contact whenever possible.
• Upheld strict confidentiality standards when handling sensitive customer information, instilling trust among clientele.
• Provided technical support by, troubleshooting and resolving customer complaints and issue.

Managed registration process efficiently, ensuring smooth check-in experiences for donors.

• Oversaw and coordinated day to day operations.
• Effectively navigated between multiple computer screens and systems, to process health information.
• Facilitated effective communication between team members with timely and accurate message-taking and distribution.
• Reduced wait times for donors through efficient check-in processes, improving overall customer experience.
• Assisted in training of new reception staff, fostering a positive work environment and promoting team collaboration.
• Enhanced customer satisfaction by efficiently managing incoming calls and directing them to appropriate departments.
• Maintained confidentiality of sensitive information by adhering to strict data protection policies and procedures.
• Contributed to improved office workflow with diligent maintenance of office supplies inventory.
• Collaborated with various departments, providing administrative support as needed for smooth operations across organization.
• Assisted in resolving minor technical issues within office, contributing to a smooth functioning work environment.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Responded to inquiries from callers seeking information.
• Answered patient questions and inquiries regarding registration process and documentation.

• Developed product knowledge and shared in-depth information with customers.
• Boosted sales performance with exceptional product knowledge and persuasive communication skills.
• Maintained current understanding of promotional ads, seasonal offerings and sales.
• Managed customer concerns and responded to questions concerning products or services.
• Provided exceptional services and pleasant shopping experiences to retail customers.
• Answered customer questions about products and services, helped locate merchandise, and promoted key items.
• Delivered energetic responses to customers in-store by going above and beyond to serve needs.
• Developed strong rapport with customers and created positive impression of business.
• Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
• Engaged in friendly conversation with customer to better uncover individual needs.

• Greeted all kids and their parents in professional and friendly manner.
• Monitored/supervised kids at play.
• Coached and trained newly-hired staff.
• Switched/covered shifts for other staff members to help meet business needs.
• Operated rides and attractions for kids, teens and adults.
• Coordinated with management to execute daily tasks.
• Guided groups of kids with positive and fun attitude.
• Provided support and customer service to attendees as necessary.
• Provided safe and clean environment at all times