Dotsy Marquez

• Approached customers and engaged in conversation through use of effective interpersonal and people
• Utilized advanced sales skills and expertise to troubleshoot complex problems and implement solutions.
• Provided support and guidance to colleagues to maintain a collaborative work environment.
• Consistent high performer for the nation and the site in every quarter since 2022 winning over dozens of awards.
• Holds sales marketing records for site in almost every category.
• Assisted with customer requests and answered questions to improve satisfaction.
• Assisted customers with product selection and provided detailed product information.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

• Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
• Demonstrated product features to align with customer needs.
• Prepared and processed contracts and order forms for new and existing customers.
• Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
• Developed key customer relationships to increase sales.
• Drove substantial sales through suggestive selling and by promoting add-on purchases.

• Sold owners and guests to sign up for timeshares presentations.
• Managed customer appointments, provided concierge service and  followed up with any customer needs.
• Provided excellent and professional service to ensure guest satisfaction.
• Top marketer for tours booked in 2018.
• Won multiple contests for sales achievements
• Consistently met marketing sales metrics of tours booked, completed and purchased.

Instructed guests through:

• Personal training
• Pilates
• Stretch
• Cardio sculpt
• Aqua aerobics
• Pound
• Body resistance
• Led group fitness classes for diverse audiences at various hotels and country clubs.
• Designed personalized workout plans based on individual client goals and fitness levels.
• Educated clients on proper exercise techniques and safety protocols during sessions.