Dottie Brems
Taylorsville,UT
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support.
Overview
23
23
years of professional experience
Work History
Freight Broker / Sales and Logistics
Builders Supply Logistics / Pappas Builders Supply
04.2018 - Current
- Monitored market and negotiated rates based on trends.
- Tracked shipments and trucks out on deliveries.
- Planned routes for various shipments according to special events, customer needs and weather.
- Contacted existing customers to update accounts and confirm deals.
- Built working relationships with clients to foster loyalty and encourage repeat business.
Account Manager
Landstar Transportation / R And R Transportation
06.2002 - 03.2018
- Grew a Fortune 500 account to $200K/month with multiple contracts; handled all client relations and negotiated contracts for additional lines of business.
- Won new business account from competitor; contacted stakeholder and worked with sales team to complete small initial jobs, then grew the account to a larger contract.
- Maintained $25K account during renewal negotiations by negotiating pricing and establishing a history of excellent customer service for ten years.
Customer Service Representative
Dick Simon Trucking
01.2001 - 04.2002
- Coordinated multiple drivers and clients across the US.
- Ensured freight was picked up and delivered with accuracy and timeliness.
- Provided load planning and customer service.
- Acted as single source of contact for major National accounts.
- Managed a high paced office by self-motivating and multi-tasking
Education
Bachelor of Arts - Professional Studies
Brigham Young University - Idaho
Rexburg, ID05.2025
Skills
- Team Leadership
- Third-Party Logistics
- Contract Negotiations
- Employee Training
- Customer Engagement
- Data Entry
- Shipment Tracking
- Time Managment
- Spreadsheets
Hobbies
- Family Time
- Cycling
- Running
- Paddle Boarding
- Snow Skiing
- Homework
Timeline
Freight Broker / Sales and Logistics
Builders Supply Logistics / Pappas Builders Supply
04.2018 - Current
Account Manager
Landstar Transportation / R And R Transportation
06.2002 - 03.2018
Customer Service Representative
Dick Simon Trucking
01.2001 - 04.2002
Bachelor of Arts - Professional Studies
Brigham Young University - Idaho
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