Summary
Overview
Work History
Education
Skills
Timeline
Generic

Doua Vang

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure position. Ready to help team achieve company goals.

Overview

16
16
years of professional experience

Work History

Field Service Technician

CCI
07.2008 - Current
  • Reduced downtime by troubleshooting and repairing Fiber in CO and at pole
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Improved plant performance by conducting regular equipment inspections and maintenance tasks.
  • Setup fiber drop from pole to prem for customer installation
  • Provided remote technical assistance as necessary when on-site visits were not feasible or required additional resources for resolution.
  • Increased customer satisfaction by providing exceptional technical support and service to clients onsite.
  • Facilitated cross-functional collaboration between maintenance technicians, engineers, operators, management teams to ensure timely completion of projects tasks.
  • Managed on-site and off-site installation, repair, maintenance, and test tasks.
  • Lead tech in group of 4 to coordinate with other group to streamline smooth daily jobs
  • Safety representative of the Field service group in California

Education

Bachelor of Arts - Telecommunications

ITT
Hayward, CA
09.2000

Associate of Science - Electronics Technology

ITT
Sacramento, CA
09.1999

Skills

  • Problem-Solving
  • Troubleshooting and repair
  • Positive Attitude
  • Field Repairs
  • Customer Service
  • Teamwork and Coordination
  • Installation and maintenance
  • Team Supervision

Timeline

Field Service Technician

CCI
07.2008 - Current

Bachelor of Arts - Telecommunications

ITT

Associate of Science - Electronics Technology

ITT
Doua Vang