Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Douaa Hamdani

Secaucus

Summary

Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Jewelry Consultant

Kay Jewlers
04.2024 - Current
  • Handled customer inquiries professionally, resolving issues promptly to uphold the brand''s reputation for outstanding service quality.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Increased repeat business by developing rapport with clients and following up on past purchases to offer complementary products or services.

EMT

Montclair EMS
12.2024 - Current
  • Continuously improved skills through regular training sessions, workshops, conferences, and staying up-to-date on industry best practices.
  • Maintained a safe environment for all involved parties by adhering to strict safety measures during emergency situations.
  • Enhanced equipment readiness by rigorously inspecting, maintaining, and restocking ambulance supplies and tools as needed.
  • Trained EMTs in basic life support skills, oxygen therapy, and wound care.
  • Ensured rigorous adherence to sanitation protocols, maintaining high standards of cleanliness and infection control in ambulance and equipment.

Restaurant Worker

Lahore Restaurant and Catering
05.2023 - 02.2024
  • Successfully balanced multiple responsibilities simultaneously, including taking orders, serving meals, clearing tables, and attending to guest needs promptly.
  • Provided exceptional customer service during high-volume shifts, maintaining a calm demeanor under pressure.
  • Collaborated with kitchen staff to ensure accuracy of orders, resulting in fewer customer complaints.
  • Enhanced customer satisfaction by providing timely and efficient service to restaurant patrons.
  • Conducted hourly rounds to wipe tables, stock utensils and sweep floor to maintain cleanliness of eating area.
  • Followed health, safety and sanitation guidelines while preparing and serving food.

Babysitter

Familes
04.2022 - 01.2024
  • Communicated positively with children and guardians.
  • Reassured children when upset providing emotional support and stability.
  • Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
  • Taught children to organize toys, wash hands, and share by leading by example.
  • Handled conflicts between siblings effectively using conflict resolution techniques resulting in a more peaceful household.

Education

Biology

Montclair State University
Montclair, NJ
06-2028

High School Diploma -

Secaucus High School
Secaucus, NJ
06-2024

Skills

  • Basic life support
  • CPR and first aid
  • Critical decision-making skills
  • Vital signs monitoring
  • Emergency management
  • Patient assessments
  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Multitasking and organization

Certification

  • First Aid/CPR Certified
  • EMT - Certified Emergency Medical Technician

Languages

English
Native or Bilingual
Arabic
Professional Working

Timeline

EMT

Montclair EMS
12.2024 - Current

Jewelry Consultant

Kay Jewlers
04.2024 - Current

Restaurant Worker

Lahore Restaurant and Catering
05.2023 - 02.2024

Babysitter

Familes
04.2022 - 01.2024

Biology

Montclair State University

High School Diploma -

Secaucus High School

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