Overview
Work History
Education
Skills
Timeline
Hobbies and Interests
Generic

Douchane Sells

Houston,TX

Overview

8
8
years of professional experience

Work History

Training In-Store Experience

Apple Inc.
07.2025 - Current
  • Deliver impactful training sessions and 1:1 mentorship to peers, focusing on product knowledge, service standards, and soft skills.
  • Foster a learning culture by creating an inclusive and supportive environment where team members grow and succeed.
  • Collaborate with leadership to identify team training needs and tailor development strategies that align with Apple’s customer experience goals.
  • Model Apple’s values and elevate the customer journey by supporting new hires and enhancing team engagement.

Technical Expert

Apple Inc.
01.2020 - Current
  • Provide efficient, empathetic technical support, resolving complex customer issues while maintaining Apple’s premium service experience.
  • Diagnose and repair iOS devices by adhering to strict technical standards and repair procedures.
  • Maintain professionalism and composure during peak business periods and high-pressure scenarios.
  • Mentor peers and act as a go-to resource across teams to elevate customer satisfaction and operational efficiency.
  • Partner with cross-functional teams to improve the overall customer journey through every touchpoint.
  • Support Visual Merchandising efforts to maintain a clean and consistent in-store experience.

Studio Manager

Soreal Dance Studio
06.2019 - Current
  • Lead marketing strategies that increase enrollment, retention, and brand awareness.
  • Resolve customer service concerns with professionalism and brand integrity.
  • Provide clear, consistent feedback to coaching staff, fostering accountability and professional growth.
  • Oversee studio operations, including scheduling, attendance, payment tracking, and skill development metrics.
  • Streamlined operations and prioritized tasks, allowing senior staff to increase revenue by 25%'

Apple Sales Specialist

Apple Inc.
07.2017 - 08.2020
  • Drove individual and team sales performance through proactive engagement and in-depth product knowledge.
  • Overcame sales obstacles with agility and a customer-first mindset.
  • Collaborated with Specialists and Experts to align on product messaging and customer solutions.
  • Maintained a 92 NPS score

Education

Some College (No Degree) -

University of Texas At San Antonio
San Antonio, TX

Skills

  • Technical & Creative Skills:
  • IOS Certified Technician
  • Microsoft Office Suite (Intermediate)
  • Final Cut Pro & Adobe Premiere Pro
  • Social Media Content Creation
  • Photography & Videography

Timeline

Training In-Store Experience

Apple Inc.
07.2025 - Current

Technical Expert

Apple Inc.
01.2020 - Current

Studio Manager

Soreal Dance Studio
06.2019 - Current

Apple Sales Specialist

Apple Inc.
07.2017 - 08.2020

Some College (No Degree) -

University of Texas At San Antonio

Hobbies and Interests

Community Volunteering, Health & Fitness, Creative Storytelling, Mentorship & Coaching

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