Douchane Sells
Houston,TX
Overview
8
8
years of professional experience
Work History
Training In-Store Experience
Apple Inc.
Houston, TX
07.2025 - Current
- Deliver impactful training sessions and 1:1 mentorship to peers, focusing on product knowledge, service standards, and soft skills.
- Foster a learning culture by creating an inclusive and supportive environment where team members grow and succeed.
- Collaborate with leadership to identify team training needs and tailor development strategies that align with Apple’s customer experience goals.
- Model Apple’s values and elevate the customer journey by supporting new hires and enhancing team engagement.
Technical Expert
Apple Inc.
Houston, TX
01.2020 - Current
- Provide efficient, empathetic technical support, resolving complex customer issues while maintaining Apple’s premium service experience.
- Diagnose and repair iOS devices by adhering to strict technical standards and repair procedures.
- Maintain professionalism and composure during peak business periods and high-pressure scenarios.
- Mentor peers and act as a go-to resource across teams to elevate customer satisfaction and operational efficiency.
- Partner with cross-functional teams to improve the overall customer journey through every touchpoint.
- Support Visual Merchandising efforts to maintain a clean and consistent in-store experience.
Studio Manager
Soreal Dance Studio
Houston, TX
06.2019 - Current
- Lead marketing strategies that increase enrollment, retention, and brand awareness.
- Resolve customer service concerns with professionalism and brand integrity.
- Provide clear, consistent feedback to coaching staff, fostering accountability and professional growth.
- Oversee studio operations, including scheduling, attendance, payment tracking, and skill development metrics.
- Streamlined operations and prioritized tasks, allowing senior staff to increase revenue by 25%'
Apple Sales Specialist
Apple Inc.
Houston, TX
07.2017 - 08.2020
- Drove individual and team sales performance through proactive engagement and in-depth product knowledge.
- Overcame sales obstacles with agility and a customer-first mindset.
- Collaborated with Specialists and Experts to align on product messaging and customer solutions.
- Maintained a 92 NPS score
Education
Some College (No Degree) -
University of Texas At San Antonio
San Antonio, TXSkills
- Technical & Creative Skills:
- IOS Certified Technician
- Microsoft Office Suite (Intermediate)
- Final Cut Pro & Adobe Premiere Pro
- Social Media Content Creation
- Photography & Videography
Timeline
Training In-Store Experience
Apple Inc.
07.2025 - Current
Technical Expert
Apple Inc.
01.2020 - Current
Studio Manager
Soreal Dance Studio
06.2019 - Current
Apple Sales Specialist
Apple Inc.
07.2017 - 08.2020
Some College (No Degree) -
University of Texas At San Antonio
Hobbies and Interests
Community Volunteering, Health & Fitness, Creative Storytelling, Mentorship & Coaching