Doug Counts
Mercersburg,PA
Summary
Experienced Owner/Operator with a strong background in the printing industry. Possesses valuable insights into competitors and clientele. Dedicated and effective leader skilled at maintaining professional relationships and negotiating beneficial deals. Committed to delivering high-quality products and services, consistently exceeding customer expectations.
Overview
15
15
years of professional experience
Work History
Owner/Operator
Beam Graphix LLC
01.2015 - 05.2024
- Founded and operated a successful business for 10 years, overseeing all aspects of operations and Management.
- Developed and implemented strategic business plans to drive growth and increase profitability
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Analyzed market trends and competitor activities to identify opportunities for business expansion
- Operated and maintained various types of machines, including but not limited to Embroidery Machines, Engraving Machines, Heat Presses, Screen Printing Presses, Large Format Printers, Sublimation Printers, as well as operated all back end software and artwork
- Performed routine inspections on machines to ensure proper functioning and made necessary adjustments or repairs as needed
- Followed work orders, or other specifications to set up machines for production runs
- Monitored machine operations during production to detect any issues or malfunctions and took corrective actions promptly
- Collaborated with team members to troubleshoot problems and optimize machine performance
- Ensured that products met quality standards by conducting regular inspections using measuring tools such as calipers or micrometers
- Assisted in the training of new machine operators on equipment operation procedures and safety guidelines
- Optimized machine settings based on product requirements to achieve desired results efficiently
First Assistant Golf Professional/Assistant Manager
Heritage Golf Group
01.2009 - 01.2015
- Managed the pro shop, overseeing inventory, sales, and customer service to ensure a positive golfing experience for customers
- Provided club fitting and equipment recommendations, helping golfers optimize their gear for better performance
- Coached junior golfers in both individual and team settings, fostering their passion for the sport and honing their skills
- Designed and executed golf tournaments and events, coordinating logistics and ensuring seamless operations
- Conducted golf course assessments and recommended improvements for optimizing playing conditions
- Collaborated with golf course management to develop marketing strategies, resulting in increased rounds of golf played
- Provided excellent customer service, addressing inquiries, tee time reservations, and membership inquiries
- Organized and led golf outings for corporate clients, delivering exceptional experiences and building strong client relationships
- Managed golf course operations, including scheduling of tee times, pace of play, and cart fleet management
- Coordinated and hosted golf tournaments, attracting participants and sponsors, resulting in increased revenue
- Provided expert advice on golf equipment selection, club maintenance, and repairs
Education
Golf Management
Professional Golfers Career College
BlufftonSome College - Business Management
University of Mount Union
Alliance, OH01.2010
High school diploma - undefined
Hilton Head Preparatory School
Hilton Head Island, SC01.2008
Skills
- Project Management
- Marketing
- Business development
- Team leadership
- Task delegation
- Complex Problem-solving
- Operations management
- Verbal and written communication
- Staff management
- Staff development
- Expectation setting
Personal Information
Authorized To Work: US
Affiliations
- RBC Heritage - PGA Tour Event
- Heritage Classic Foundation
Timeline
Owner/Operator
Beam Graphix LLC
01.2015 - 05.2024
First Assistant Golf Professional/Assistant Manager
Heritage Golf Group
01.2009 - 01.2015
Some College - Business Management
University of Mount Union
High school diploma - undefined
Hilton Head Preparatory School
Golf Management
Professional Golfers Career College
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