Doug Eldridge
Houston,TX
Summary
At Harris County Universal Services, I spearheaded initiatives to enhance telecom infrastructure and fostered strong customer relationships, significantly increasing communications capacity. Managed disaster recovery during storms and local emergencies. Interfaced with other departments to insure that their Telecommunications are in place and meet and exceed their expectations.
Overview
30
30
years of professional experience
Work History
Enterprise Telecommunications Manager
Harris County Universal Services
07.2020 - Current
- Ensured compliance with relevant regulations and industry standards through diligent documentation and adherence to established procedures.
- Participated in disaster recovery planning initiatives, securing reliable backup solutions for essential telecommunication services during emergencies.
- Increased communications capacity by upgrading infrastructure components, supporting business growth objectives.
- Streamlined telecommunications systems by consolidating hardware and software resources, reducing operational costs.
Senior Telecommunications Technician
Harris County
01.2004 - 07.2020
- Ensured seamless communication for clients through troubleshooting and repairing complex telecommunication systems.
- Maintained accurate documentation of work completed, allowing for efficient tracking of project progress and ongoing maintenance requirements.
- IVR for Tax Office pay your Taxes on line
- Manage Elections calls and call center
Telecommunications Technician
Harris County
01.1995 - 01.2004
- Installed and configured new devices and system components.
- Efficiently troubleshot connections resulting in quicker restoration of services following outages.
- Monitored and performed maintenance on telecommunications systems to facilitate optimal performance.
- Collaborated with other technicians to troubleshoot and resolve technical issues.
Education
Associate of Applied Science - Computer Systems Technology
Microcomputer Technology Institute
Houston, TX12-1995
Skills
- Telecom infrastructure Management
- CJIS Compliance
- Excellent Customer Service
- Team leadership
- Effective communication
- Technical troubleshooting
- Equipment upgrades
Timeline
Enterprise Telecommunications Manager
Harris County Universal Services
07.2020 - Current
Senior Telecommunications Technician
Harris County
01.2004 - 07.2020
Telecommunications Technician
Harris County
01.1995 - 01.2004
Associate of Applied Science - Computer Systems Technology
Microcomputer Technology Institute
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