Doug Hammond
Pontiac,MI
Summary
Accomplished Project Coordinator with a proven track record at Electroheat Technologies, LLC, showcasing expertise in project management and customer relationship building. Spearheaded the automation of induction shrink-fit equipment, significantly reducing expenses and improving efficiency. Known for exceptional communication skills and a positive, professional approach, consistently delivering results beyond expectations.
Overview
29
29
years of professional experience
Work History
Customer Services Specialist
Nelco Supply Co.
Pontiac, USA
01.2024 - 11.2024
- Primary customer contact for sales and service of janitorial supplies and equipment to 200+ regular corporate customers of all sizes
- Coordinated launch of online ordering as well as re-launch of company smartphone app, allowing customers to order electronically
- Re-launched email marketing service for existing clients and prospective customers
- Ensured proper inventory levels of product & equipment
Project Coordinator
Electroheat Technologies, LLC
Auburn Hills, USA
03.2012 - 01.2024
- Primary project coordinator and customer contact for induction heating tooling, equipment manufacturing, shipping, after-sales, and replacement parts for various industrial sectors and countries
- Coordinated and managed the building of induction shrink-fit equipment for the Lip Sleeve Seal for the Rolls Royce-built horizontal lift fan for the Lockheed Martin F35B program, replacing a weeks-long, expensive, error-prone manual process to an automated, precisely repeatable process, directly reducing expenses and improving cycle times to mere seconds
- Managed internal testing, runoffs, error rectification, etc
- Authored SOPs and trained customer technicians on safe operation of all equipment
Mortgage Banker
Allied First Bank, SB.
Remote
12.2017 - 12.2023
- Primary contact for potential customers, real estate agents, and builders by providing guidance and details surrounding construction loans
- Coordinate efforts to get loans underwritten properly and on-time
Co-Owner
B&D REO Services
Pontiac, USA
12.2010 - 02.2013
- Acquired referrals from real estate agents and banks to correct issues prior to sale of foreclosed homes
- Coordinate repairs quickly and properly while loans and purchases were in process
- Rectify a variety of issues including flooded basements, clean outs, disposal of building materials, replacement of HVAC systems, toilets, showers, kitchen equipment, doors, etc
Team Manager
CML Direct / Sistar Mortgage
06.2006 - 12.2010
- Proactively managed customer pipeline by originating and processing all loan types including conventional, government, conforming, and alternative
- Directly oversaw, trained, and recruited 15+ loan officers overseeing originations in 48 states
- Mentored and coached sales associates in solving issues associated with closing procedures, ensuring a smooth process for company and customer
Senior Mortgage Banker / Govt. Loan Trainer
Home Loan Center
06.2006 - 12.2010
- Managed all aspects of loan process from application through closing, specializing in FHA loans
- Trained, coached, and mentored new loan officers in FHA loan origination, guidelines, processing, marketing, etc
Mortgage Banker
GMAC Mortgage
12.1998 - 01.2001
- Developed strong working relationships with mortgage clients that were employed by part suppliers of General Motors
- Organized and hosted home buying education seminars for prospective home buyers / first time home buyers
- Coordinated loan statuses and completions between loan processor, management, underwriter, title company, and borrower
Senior Mortgage Banker
Rock Financial
01.1996 - 12.1998
- Consulted and guided clients regarding their financial needs, concerns, and goals, providing them with a cohesive plan for financial success
- Managed, trained and recruited a team of sales associates supporting all aspects of the loan process
Education
BA - Criminal Justice
Michigan state university
East Lansing, MI01.1992
Skills
- Project coordination
- Project Management
- Customer relationship building
- Customer service
- Mortgage sales & processing
- Employee training
- Complaint resolution
- Price quotes
- Good communication skills
- Tactful and diplomatic
- Follow-up skills
- Positive and professional
Timeline
Customer Services Specialist
Nelco Supply Co.
01.2024 - 11.2024
Mortgage Banker
Allied First Bank, SB.
12.2017 - 12.2023
Project Coordinator
Electroheat Technologies, LLC
03.2012 - 01.2024
Co-Owner
B&D REO Services
12.2010 - 02.2013
Team Manager
CML Direct / Sistar Mortgage
06.2006 - 12.2010
Senior Mortgage Banker / Govt. Loan Trainer
Home Loan Center
06.2006 - 12.2010
Mortgage Banker
GMAC Mortgage
12.1998 - 01.2001
Senior Mortgage Banker
Rock Financial
01.1996 - 12.1998
BA - Criminal Justice
Michigan state university
Similar Profiles
MARIO NOVAKMARIO NOVAK
Warehouse worker at Nelco Contact AbWarehouse worker at Nelco Contact Ab
Chinmay Kaluram PatilChinmay Kaluram Patil
Program Executive at Tata NelcoProgram Executive at Tata Nelco
Quincy HallQuincy Hall
Radiation Shielding Superintendent at NELCO WORLD WIDERadiation Shielding Superintendent at NELCO WORLD WIDE