Doug Miesel
Troy,MI
Summary
Strategic HR Leader with over 30 years of progressive leadership experience, including over 20 years in senior HR roles within mission-driven nonprofit organizations. Led organizational transformation by modernizing infrastructure, strengthening culture, and aligning people strategy with organizational goals while managing risk. Developed practical systems and processes to address complex organizational challenges, enhancing accountability, efficiency, and long-term performance.
Overview
30
30
years of professional experience
Work History
HUMAN RESOURCES MANAGER | EXECUTIVE HR LEADERSHIP
Community Homes, Inc.
Royal Oak, MI
01.2004 - 01.2026
- Led the organization's HR function for over two decades, providing strategic direction across human resources, organizational development, employee relations, compliance, risk management, culture, and operational improvement.
- Partnered directly with the CEO and senior leadership team to align people strategy with organizational priorities and long-term goals.
- Architected transformation of HR infrastructure, developing and implementing Personnel Policy Manual and Team Member/Team Leader Handbooks to establish clearer governance, expectations, and organizational standards.
- Designed and implemented an enterprise-wide performance evaluation system covering all positions, improving consistency, accountability, documentation, and employee development.
- Created and launched company-wide employee recognition program, enhancing organizational culture and driving employee engagement and retention.
- Partnered with leadership on organizational development initiatives designed to improve communication, accountability, and alignment across multiple locations.
- Modernized corporate branding, including development of a new organizational logo and letterhead, strengthening the organization's professional image and external presence.
- Conceived, developed, and launched communityhomes.org, establishing the organization's first comprehensive digital presence and improving communication with employees, families, community partners, and stakeholders.
- Achieved a 99% success rate in unemployment hearings, leveraging thorough documentation, policy consistency, employment-law knowledge, and effective case preparation to protect organizational interests.
- Developed and maintained HR policies and procedures designed to improve compliance, reduce organizational risk, and provide employees and managers with clear operational guidance.
- Implemented web- and telephone-based time and attendance systems, eliminating paper-based processes and improving accuracy, efficiency, and administrative controls.
- Conducted and analyzed Employee Satisfaction and Quality Assurance Surveys, translating organizational data into actionable recommendations for leadership and operational improvement.
- Reviewed and proofread 100% of Consumer Plans of Service, coordinating corrections with partner agencies to support regulatory compliance and quality of care.
- Provided guidance and support to managers and leadership on employee relations, performance issues, workplace conflict, policy interpretation, and employment-related risk.
- Community Engagement & Organizational Visibility
- Founded and managed annual fundraising initiative generating $110,000 over 11 years, cultivating community relationships and enhancing organizational visibility and financial support.
- Developed and maintained relationships with community stakeholders and organizational partners, supporting the nonprofit's mission and strengthening its presence within the community.
DISTRICT MANAGER, SALES, SERVICE & PARTS
DaimlerChrysler
Tappan, NY
04.1997 - 11.2003
- Provided strategic and operational leadership for a 24-dealership district, developing long-term business relationships and supporting dealership performance across sales, service, and parts operations.
- Directed day-to-day business relationships and provided strategic support to 24 dealerships, working with dealer leadership to improve performance and achieve corporate objectives.
- Managed sales forecasting, financial analysis, vehicle and parts wholesaling, and strategic planning to drive new business development.
- Analyzed dealership performance and financial information to identify opportunities, address challenges, and support informed business decisions.
- Implemented Five Star program to enhance operational standards and customer service through process improvement and corporate compliance.
- Built and maintained long-term relationships with dealership owners, managers, and key stakeholders, balancing corporate objectives with individual business needs.
- Partnered with dealership leadership to identify and capitalize on growth opportunities and enhance operational performance and customer satisfaction.
SENIOR STAFF, GLOBAL CUSTOMER RELATIONS
Chrysler Corporation
Auburn Hills, MI
09.1995 - 04.1997
- Provided high-level customer relations support within Chrysler's Global Customer Relations organization, addressing complex customer issues and coordinating solutions across corporate and dealership operations.
- Directed and assisted Chrysler customers with warranties, recalls, dealerships, and repair procedures, enhancing customer understanding and satisfaction.
- Managed sensitive escalated customer issues from Executive Offices, employing sound judgment and discretion to resolve problems effectively.
- Investigated complex customer concerns, coordinating with internal departments and dealerships to ensure timely and appropriate resolutions.
- Represented the organization professionally in high-stakes customer interactions, balancing customer needs with corporate policies and business objectives.
Education
Bachelor of Arts - Communication
University of Michigan
Ann Arbor, MI06-1995
Skills
- Employment law
- HR policies and procedures
- Compliance management
- Unemployment claims management
- Risk assessment
- Performance management
- Employee relations
- Conflict resolution
- Strategic planning
- Organizational development
- Policy writing
- Microsoft office proficiency
Timeline
HUMAN RESOURCES MANAGER | EXECUTIVE HR LEADERSHIP
Community Homes, Inc.
01.2004 - 01.2026
DISTRICT MANAGER, SALES, SERVICE & PARTS
DaimlerChrysler
04.1997 - 11.2003
SENIOR STAFF, GLOBAL CUSTOMER RELATIONS
Chrysler Corporation
09.1995 - 04.1997
Bachelor of Arts - Communication
University of Michigan