Doug Oberman
Portland,OR
Summary
Dynamic small business owner with a proven track record at Allstar Messenger, Inc., excelling in accounts receivable and team collaboration. Achieved a 30% reduction in outstanding receivables through strategic initiatives. Proficient in Microsoft Excel and adept at fostering strong customer relationships to drive business growth.
Highly motivated and experienced Operations Manager, passionate about entrepreneurship and building successful, sustainable businesses. Demonstrated experience leading teams, launching new products and achieving growth objectives. Adept at identifying and capitalizing on opportunities, creating strategic partnerships and driving sustainable growth.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
31
31
years of professional experience
Work History
Small Business Owner
Allstar Messenger, Inc
06.2008 - Current
- Managed daily operations of the accounts receivable department, including invoice processing, payment tracking, and debt collection
- Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
- Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
- Promoted business via social media to generate leads and maximize brand identity.
- Designed business plan to define concept, short-term and long-term goals and strategies.
- Researched trends and current innovations to determine competition and develop competitive pricing points.
- Conducted performance evaluations and provided constructive feedback to employees.
- Evaluated sales reports and financial statements to manage cash flow and develop techniques to improve business.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Prepared and presented detailed reports on the status of accounts receivable to senior management, aiding in strategic decision-making
Sales Manager
CertaPro Painters
02.2024 - 09.2024
- Attended industry events and conventions to explain sales opportunities.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Maintained an average 45% success ratio, reflecting strong close rates and marginal control.
- Managed the full cycle from discovery through close and ongoing account account maintenance.
- Used CRM systems to track pipeline, forecast revenue and manage customer data.
Operations Manager/VP of Sales
Pronto Messenger Service
02.1995 - 06.2008
- Reduced outstanding receivables by 30% through the implementation of effective collection strategies
- Developed and implemented a new process for tracking and resolving payment discrepancies, improving efficiency by 25%
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Increased profit by streamlining operations.
- Developed and maintained relationships with external vendors and suppliers.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Education
Associate of Business Administration - Business Administration And Management
Mt. Hood Community College
Gresham, OR06-1995
Skills
- Accounts receivable procedures
- Data gathering and analysis
- Team collaboration
- Microsoft Excel, Oracle NetSuite, QuickBooks
- Business growth and retention
- Cost control and analysis
- Business management and development
- Business operations leadership
- Budget management
- Operations management
- Reporting and documentation
- Sales oversight
- Human resources management
- Business development
- Small business operations
- Payroll administration
- Staff hiring
- Business marketing
- Entrepreneurial leadership
Timeline
Sales Manager
CertaPro Painters
02.2024 - 09.2024
Small Business Owner
Allstar Messenger, Inc
06.2008 - Current
Operations Manager/VP of Sales
Pronto Messenger Service
02.1995 - 06.2008
Associate of Business Administration - Business Administration And Management
Mt. Hood Community College
I have coached baseball/softball for 30 years, from tee-ball to college
Coaching the younger generations and teaching them more than the sport. Life lessons was key tribute to my success as a coach. I wanted my players to fail and lead, they had to achieve both in order to be the best version of themselves.