Doug Ross
Job Seeker
Indianapolis,Indiana
Summary
Candidate seeking role in Library and Information Science, even entry level. Organized, dependable, with years of experience in customer-focused environments. Eager to work with and/or support library staff to provide welcoming, service-friendly atmospheres for all patrons and contribute to community literacy. Liberal arts background, with knowledge of literature, research, and media resources.
Overview
29
29
years of professional experience
4
4
years of post-secondary education
Work History
Policy & Control Manager
Charles Schwab
Indianapolis, IN
11.2010 - 06.2015
- Oversaw Supervision practices for Retail Client Services
- Compiled performance data reporting for department leadership
- Wrote and revised policies and procedures
Retirement & Estate Specialist | Project Manager
Charles Schwab
Indianapolis, IN
10.2002 - 11.2010
- Various roles supporting Retirement & Estate Services including acting as a Subject Matter Expert on projects and delivering training.
Retail Operations Specialist
Charles Schwab
Indianapolis, IN
12.1995 - 10.2002
- Operational work including processing and approving new accounts, updates, cashiering and correspondence.
Customer Service Representative/ Broker
Charles Schwab
Indianapolis, IN
02.1994 - 12.1995
- Provided customer service and brokerage assistance through hotline
Assistant Manager
B. Dalton Booksellers
Indianapolis
12.1992 - 12.1993
- Proactive management of team customer service strategies offering hands-on assistance to customers, assessing needs and maintaing current knowledge of customer preferences
- Completed regular inventory counts, monitored cash intake and deposit records
Public Affairs Director | Master Control Operator
WKOI-TV, Trinity Broadcasting Network
Richmond, IN
04.1990 - 12.1992
- Ensured community concerns were addressed on the local Public Affairs program and other broadcasts
- Booked guests for local programming
- Various production duties including floor manager, camera operator, director and occasional on-air host.
Sales Associate | Assistant Manger
Waldenbooks
Richmond, IN
05.1989 - 12.1992
- Managed team members, inventory, and cash deposits
- Occasional awards for window displays
Education
Bachelor of Arts - Communications And Media Studies
Anderson University
Anderson, IN 09.1985 - 06.1989
Skills
Database Management
Complaint resolution
Key stakeholder relationship building
Report Preparation
Procedure Writing
Training development aptitude
Timeline
Policy & Control Manager
Charles Schwab
11.2010 - 06.2015
Retirement & Estate Specialist | Project Manager
Charles Schwab
10.2002 - 11.2010
Retail Operations Specialist
Charles Schwab
12.1995 - 10.2002
Customer Service Representative/ Broker
Charles Schwab
02.1994 - 12.1995
Assistant Manager
B. Dalton Booksellers
12.1992 - 12.1993
Public Affairs Director | Master Control Operator
WKOI-TV, Trinity Broadcasting Network
04.1990 - 12.1992
Sales Associate | Assistant Manger
Waldenbooks
05.1989 - 12.1992
Bachelor of Arts - Communications And Media Studies
Anderson University
09.1985 - 06.1989