Doug Swanson
Walmart
Spokane,WA
23
years of professional experience
Dynamic leadership professional with a proven track record of guiding teams to success through collaboration and strategic planning. Expertise in project management and conflict resolution ensures adaptability to evolving needs while fostering a cohesive and productive team environment. Strong background in customer interactions demonstrates a commitment to delivering exceptional service solutions, enhancing customer satisfaction and loyalty. Recognized for a proactive approach and effective communication skills, consistently focused on achieving results that align with customer and organizational objectives.
Work History
Team Lead/Supervisor
5 Years 10 Months- Managed 26 team members activities to uphold compliance with established safety and quality protocols.
- Implemented process improvements that enhanced workflow efficiency and reduced operational delays.
- Trained and mentored new team members, fostering a collaborative work environment.
- Analyzed performance metrics, identifying areas for improvement in team productivity and service quality.
- Coached team members in techniques necessary to complete job tasks.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Oversaw cash flow activities, ensuring secure and precise handling of cash to and from the register.
Department Manager
7 Years- Led department operations, ensuring compliance with company policies and procedures.
- Implemented inventory management systems to optimize stock levels and reduce shrinkage.
- Trained and mentored team members, enhancing performance and fostering a collaborative environment.
- Analyzed sales data to identify trends, informing strategic product placement decisions.
- Conducted regular performance evaluations, providing constructive feedback for continuous improvement.
- Developed scheduling strategies that improved labor efficiency while maintaining service standards.
- Facilitated cross-departmental communication to streamline processes and enhance customer experience.
Sales Associate
10 Years- Managed front-end operations, assisting customers and handling cash transactions
- Oversaw inventory management and restocking of shelves
- Operated cash register and processed customer transactions efficiently
- Demonstrated flexibility by covering various departments as needed
- Utilized forklift and electric pallet jack to unload trucks and manage warehouse inventory
- Prioritized customer service and satisfaction to ensure a positive shopping experience
Education
High School Diploma
Skills
Customer engagement
Excel proficiency
Proficient in Microsoft Word
Customer service
Experienced in software usage
Effective time management
Effective communication
Skilled in resolving conflicts
Mentoring experience
Detail-oriented approach
Timeline
Team Lead/Supervisor
Walmart
07.2020 - 05.2026Read More
Department Manager
Walmart
07.2013 - 07.2020Read More
Sales Associate
Walmart
07.2003 - 07.2013Read More
Shadle Park
High School Diploma
Read More