Doug Sykes
DICK'S LAST RESORT
Pensacola,FL
13
years of professional experience
Professional with solid background in management and operations, ready to excel in leadership. Known for strong team collaboration, adaptability, and achieving tangible results. Skilled in strategic planning, staff development, and operational efficiency. Trusted for reliability and effective problem-solving in dynamic environments.
Work History
Server/Bartender
1 Year 1 Month- Delivered exceptional customer service in fast-paced dining environment.
- Managed order accuracy and efficiency during peak hours.
- Collaborated with kitchen staff to ensure timely meal preparation and delivery.
- Implemented upselling techniques to increase average check totals consistently.
Assistant General Manager (AGM)
4 Years 4 Months- Assisted General Manager with daily operations of the business, focusing on bar and service areas.
- Assisted in daily operations to maintain high service standards and customer satisfaction.
- Coordinated staff schedules to optimize labor efficiency during peak hours.
- Implemented training programs for new employees to enhance team performance and engagement.
Assistant Manager
6 Months- Managed daily operations of the restaurant, including labor, inventory, finances, and guest relations.
- Assisted in managing daily operations to ensure optimal service efficiency.
- Trained and mentored staff on standard operating procedures and customer service excellence.
- Implemented inventory control measures, reducing waste and improving stock management.
Assistant General Manager (AGM)
10 Months- Managed and maintained daily restaurant operations, focusing on alcohol sales and inventory.
- Coordinated daily operations to enhance guest satisfaction and streamline service delivery.
- Developed training materials to improve staff performance and compliance with company standards.
- Assisted in inventory management, ensuring optimal stock levels and reducing waste.
Service Manager
2 Years 8 Months- Handling day-to-day operations while on shift. Coordinated labor and position assignments to optimize team workflow. Solving issues before they become problems with guests, associates, or phone call inquiries. Supported team development through coaching and collaboration.
- Managed daily operations to ensure optimal service delivery and guest satisfaction.
- Trained and supervised staff on operational procedures and customer service standards.
- Implemented process improvements to enhance efficiency and reduce service wait times.
Server/Bartender
1 Year 10 Months- Provided timely, friendly service by greeting and serving customers, enhancing overall dining experience. Appropriately suggested additional items to customers to increase restaurant sales. Ensured compliance with legal drinking age and responsible service by confirming age and discontinuing service to intoxicated guests, promoting safety. Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests. Executed closing duties, restocking items and reconciling cash drawer, ensuring smooth end-of-day operations.
- Managed order accuracy and efficiency during peak hours.
- Trained new team members on menu knowledge and service standards.
- Resolved guest concerns promptly to enhance overall dining experience.
- Maintained cleanliness and organization of dining area for optimal guest satisfaction.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Server
1 Year 2 Months- Provided exceptional service by greeting and serving customers promptly and warmly, enhancing overall dining experience. Appropriately suggested additional items to customers to increase restaurant sales. Demonstrated awareness of liability issues and the law by confirming legal drinking age and discontinuing service to intoxicated guests. Communicated with kitchen staff regarding customer allergies and dietary needs to ensure safe dining experiences. Handled closing duties, including restocking items and reconciling cash drawer, ensuring smooth end-of-day operations.
- Provided exceptional customer service, ensuring a positive dining experience for all guests.
- Accurately processed orders and managed transactions using point-of-sale system.
- Collaborated with kitchen staff to ensure timely food delivery and presentation standards.
Server/Bartender
1 Year 6 Months- Provided exceptional service by greeting and serving customers promptly and with warmth, enhancing overall dining experience. Appropriately suggested additional items to customers to increase restaurant sales. Demonstrated awareness of liability issues and the law by confirming legal drinking age and discontinuing service to intoxicated guests. Coordinated with kitchen staff to address customer allergies and special dietary needs, ensuring safe and satisfying meals. Executed closing duties, restocking items and reconciling cash drawer, maintaining operational readiness for next shift.
- Delivered exceptional customer service, ensuring satisfaction and prompt resolution of inquiries.
- Collaborated with kitchen staff to streamline order accuracy and improve service efficiency.
- Managed cash register operations, handling transactions accurately and efficiently.
Education
No Degree - Political Science/ Sociology
Skills
Exceptional customer service
Guest engagement
Cash handling
Operations management
Team leadership
Employee scheduling
Training coordination
Operational oversight
Workforce scheduling
Staff development
Performance evaluations
Employee assessments
Timeline
Server/Bartender
Shaggy's Bar and Grill
07.2025 - CurrentRead More
Assistant General Manager (AGM)
DICK'S LAST RESORT
04.2022 - CurrentRead More
Assistant Manager
IHOP (SRP)
10.2021 - 04.2022Read More
Assistant General Manager (AGM)
Quaker Steak and Lube
11.2020 - 09.2021Read More
Service Manager
Uptown Alley
03.2018 - 11.2020Read More
Server/Bartender
Uptown Alley
03.2016 - 01.2018Read More
Server
Red Lobster Seafood Co
01.2015 - 03.2016Read More
Server/Bartender
Cheddar's Casual Cafe
06.2013 - 12.2014Read More
Austin Peay State University
No Degree from Political Science/ Sociology
Read More