Doug Zander, Jr
North Bergen
Summary
Skilled Estimator with proficiency in budget development, reporting and estimation. Outstanding experience in auto damage and delivering a positive customer experience. Highly skilled with estimating CCC software.
Overview
16
16
years of professional experience
Work History
Auto Damage Estimator
Quality Auto Body
08.2021 - Current
- Used specialized software to create estimates quickly and accurately and make estimates easily understandable and shareable.
- Established a reputation for delivering reliable and accurate estimates, resulting in increased client trust and repeat business opportunities.
- Gathered cost and material data for accurate and up-to-date information on material and labor costs.
- Calculated labor hours accurately based on trade-specific productivity rates, leading to more realistic project timelines and work plans.
- Outstanding Track Record with obtaining 5 Star Google Reviews with customer experiences.
Sales and Leasing Consultant
Wind Gap Chevrolet-Buick
02.2020 - 07.2021
- Greeted customers upon arrival to dealership and engaged in conversation to uncover specific purchasing needs and budget
- Demonstrated car technology options and available amenities and upgrades for each model
- Maintained contact with established customers to confirm satisfactory experience and encourage repeat and referral business
- Consulted with sales and finance managers to negotiate sales price, trade-in allowance, license fee, discounts, and financing or lease options on vehicle
- Established top visibility with impeccable customer reviews within desired social media locations to generate increased opportunities
- Increased sales volume by developing strong relationships with clients and consistently meeting or exceeding sales targets.
- Supported efficient lease administration by preparing documentation accurately and promptly, ensuring timely execution of agreements.
Licesend Pennsylvania Real Estate Agent
Self Emplyed
10.2017 - Current
- Developed and maintained relationships with clients through networking, postcards and cold calling Guided clients from beginning to end of home buying process in choosing right property
- Managed contracts, negotiations and all aspects of sales to finalize purchases and exceed customer expectations
- Worked closely with clients to get appropriate loans, inspections and credit reports
- Accompanied buyers and sellers to home inspections and appraisals
- Compared properties possessing similar features to determine competitive market prices
District Manager
Tmobile / Executive Cellular Phones
07.2015 - 02.2017
- Supervised 10 locations to ensure high-quality standards of operation
- Exceeded targets by building, directing and motivating high-performing sales team
- Coordinated staff sales meetings to discuss developmental strategy, best practices and process improvements
- Held weekly meetings with location managers to identify techniques to overcome sales obstacles
- Tracked weekly sales to develop detailed reports for senior leadership
Retail Store Manager
Tmobile / Executive Cellular Phones
08.2012 - 06.2015
- Mentored 8 member sales team in applying effective sales techniques and delivering top-notch customer service
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance
- Built talented and valuable team of departmental employees through outstanding mentoring, coaching and teaching skills
- Established and optimized schedules to keep coverage and service in line with forecasted demands
- Coordinated weekly conferences with store associates to communicate sales and customer service goals
- Achieved sales goals and business objectives by motivating staff and promoting brand awareness
Retail Sales Associate
Tmobile / Executive Cellular Phones
03.2009 - 07.2012
- Communicated accurate information about promotions, customer programs and products, providing exceptional customer service and driving retention
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction
- Educated customers on promotions to enhance sales
- Up-sold and cross-sold products effectively, driving sales and increasing revenue
- Cultivated customer loyalty, promoted repeat customers and improved sales
- Maximized sales and went on to be ranked in the top 5% of the district
Education
High School Diploma -
Phillipsburg High School
Phillipsburg, NJ1996
Skills
- Estimate Preparation
- Estimating Software
- Excellent Communication
- CCC expertise
- Organizational Skills
- Attention to Detail
- Critical Thinking
- Relationship Building
- Customer Relationship Management
- Time Management
- Multitasking
- Effective Communication
- Professionalism
- Task Prioritization
Timeline
Auto Damage Estimator
Quality Auto Body
08.2021 - Current
Sales and Leasing Consultant
Wind Gap Chevrolet-Buick
02.2020 - 07.2021
Licesend Pennsylvania Real Estate Agent
Self Emplyed
10.2017 - Current
District Manager
Tmobile / Executive Cellular Phones
07.2015 - 02.2017
Retail Store Manager
Tmobile / Executive Cellular Phones
08.2012 - 06.2015
Retail Sales Associate
Tmobile / Executive Cellular Phones
03.2009 - 07.2012
High School Diploma -
Phillipsburg High School
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