Summary
Overview
Work History
Education
Skills
Timeline
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Rick A. Randall

Columbus,OH

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

11
11
years of professional experience

Work History

Auto Damage Estimator

Crash Champions
11.2023 - Current



  • Able to pull and review all data procedures for/with Body Technicians and complete post-scanning for each vehicle in the repair process
  • Pre-close the final repair order, Handle disbursement paperwork, address exceptions in the file and ensure insurance carrier specific requirements are complete
  • Established a reputation for delivering reliable and accurate estimates, achieving high customer service reviews, resulting in increased client trust and repeat business opportunities.
  • Completed initial estimates, write complete estimates after full disassembly and damage evaluation, manage each repair throughout the process, assess vehicle conditions and valuations, and lock final estimates

Auto Damage Adjuster

Geico
10.2018 - 11.2023
  • Maintained positive relationships with policyholders, providing exceptional customer service throughout the claims process, was named Adjuster of the Month in Region 9
  • Leveraged strong negotiation skills when working with external partners such as body shops or salvage vendors.
  • Managed a large caseload of auto damage claims, ensuring prompt resolution while maintaining high-quality standards in all aspects of handling each case.
  • Conducted comprehensive vehicle and residential inspections to accurately assess damage and determine repair costs.

Inside Sales Manager

Credit Bureau Of Columbus
10.2013 - 07.2018


  • Managed team of 6+ sales specialists by coaching on effective sales techniques, monitoring performance and offering helpful feedback.
  • Coordinated seamless handoff between departments during account transitions ensuring smooth onboarding experiences for new customers.
  • Scheduled and led department staff meetings, workshops and functions to encourage and inspire staff.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Mentored junior team members on best practices for inside sales techniques, fostering a culture of continuous improvement within the department.

Education

Bachelor of Arts - Economics

The Ohio State University
Columbus, OH

Skills

  • Estimate Preparation
  • Vendor relationships
  • Team Leadership
  • Staff Training and Development
  • Customer service-focused

Timeline

Auto Damage Estimator

Crash Champions
11.2023 - Current

Auto Damage Adjuster

Geico
10.2018 - 11.2023

Inside Sales Manager

Credit Bureau Of Columbus
10.2013 - 07.2018

Bachelor of Arts - Economics

The Ohio State University

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Rick A. Randall