Douglas Aughenbaugh
Clearfield,Pennsylvania
Summary
Motivated and detail-oriented IT graduate with a strong foundation in system troubleshooting and remote support. Adept at learning new technologies quickly and applying them to real-world problems. 12 Years helpdesk knowledge and familiar with documentation for reoccurring issues.
Overview
12
12
years of professional experience
Work History
Systems Technician
CenClear Child Services
02.2013 - Current
- Assisted in installation and configuration of systems to ensure operational readiness.
- Supported troubleshooting efforts for hardware and software issues, enhancing system performance.
- Conducted routine maintenance checks on systems to optimize functionality and reliability.
- Provided technical support to end-users, resolving basic inquiries efficiently.
- Maintained inventory of system components, ensuring availability for repairs and upgrades.
- Developed comprehensive documentation for IT processes, aiding in employee onboarding and training efforts.
Education
Associate Degree in Information Technology - IT
South Hills Business School
Philipsburg, PA11-2011
Skills
- Help desk support
- Remote support
- Active Directory passwords and distribution groups
- Troubleshooting skills
- Managing ticket systems (Zendesk,Happyfox)
- Microsoft Admin Center
- Microsoft Intune
- Mutli-factor Authentication set up
- Printer/copier and scanner installs
- Remote Support(Teamviewer/Splashtop)
- Setting up trainings IRL and in Webex and Teams
- IT documentation
- System upgrades
Timeline
Systems Technician
CenClear Child Services
02.2013 - Current
Associate Degree in Information Technology - IT
South Hills Business School
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