Douglas Bailey
New Mexico Ride Inc.
ALBUQUERQUE,NM
12
years of professional experience
Results-driven Shop Manager with a proven track record in customer service, employee management, and performance improvement. Expertise in inventory management and health and safety compliance ensures operational excellence and customer satisfaction.
Work History
Shop Manager/Shop Lead Mechanic
11 Years 6 Months- Oversaw daily operations, ensuring high standards of service and customer satisfaction.
- Implemented training programs for new staff, enhancing team performance and efficiency.
- Managed inventory levels, optimizing stock availability and reducing excess.
- Developed standards of practice in communication and diagnosis
- Coordinated maintenance schedules for equipment, ensuring reliability and safety compliance.
- Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
- Maintained a safe working environment by enforcing adherence to safety and security protocols.
- Ensured compliance with company policies and local regulations by regularly updating staff on changes or new requirements.
Personal Care Assistant
11 Months- Monitored client health and reported changes to healthcare professionals promptly.
- Administered medications as prescribed, ensuring adherence to care plans.
- Assisted clients with daily living activities to enhance comfort and independence.
- Provided companionship and emotional support, fostering positive relationships with clients.
Education
GED
Skills
Inventory management
Health and safety
Customer service
Budget management
Regulatory compliance
Team leadership
Equipment maintenance
Performance improvements
Performance improvement
Performance management
Product promotion
Teamwork and collaboration
Accomplishments
- Achieved shop manager through effectively helping with rebuilding and maintaining 27 cars as a fleet for almost a decade. This included sourcing and purchasing parts, providing the R&R services, and doing a drive check to ensure all systems were working.
Timeline
Personal Care Assistant
Ambercare Home Health
05.2013 - 04.2014Read More
Shop Manager/Shop Lead Mechanic
New Mexico Ride Inc.
04.2013 - 10.2024Read More
Public Academy of Perfroming Arts
GED
Read More