Douglas Barnes
Corona,CA
Summary
Franchise Owner with solid background in retail operations. Directs business activities with proven expertise in strategic planning, marketing and staff leadership. Expert in driving consistent growth.
Results-driven agency owner with forward-thinking approach centered on company success and competitive growth. Demonstrated record of success in building successful teams and managing profitable operations.
Overview
24
24
years of professional experience
Work History
Outside Sales Representative
Industrial Supply Company
02.2025 - Current
- Increased territory sales by building strong relationships with key clients and identifying new business opportunities.
- Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
- Established new accounts through cold calling and personal visits to potential customers.
- Conducted regular follow-ups with existing customers to maintain satisfaction levels and identify upsell opportunities.
Travel Consultant
Expedia Cruises
03.2022 - Current
- Enhanced customer satisfaction by tailoring cruise and travel packages to individual preferences and needs.
- Streamlined booking processes for increased efficiency and reduced client wait times.
- Built strong relationships with clients through exceptional communication and personalized service.
- Increased repeat business by providing outstanding customer service and addressing client concerns promptly.
- Stayed up-to-date on current trends, destinations, and supplier offerings to provide most relevant advice to clients.
- Managed complex itineraries for multi-city trips, balancing client preferences with logistical constraints.
- Organized group tours, ensuring seamless experience from start to finish for all participants.
- Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
Election Officer / Rover
Riverside County Registrar of Voters
08.2024 - 12.2024
- Oversaw accuracy testing and maintenance of 6 voting centers.
- Assisted in training of over 75 new Election Officers and 20 Election Leads by sharing valuable knowledge, experience, and best practices.
- Supported transparent election outcomes by diligently overseeing ballot counting and result tabulation processes.
- Conducted post-election audits as required ensuring ongoing improvements are made for future elections.
- Ensured the timely setup, operation and breakdown of 6 polling locations while adhering to all voting laws and guidelines.
- Upheld election security measures, ensuring proper handling, storage, and transport of sensitive materials such as ballots and voter records.
Election Lead
Riverside County Registrar of Voters
08.2022 - 11.2022
- Set up and operate and maintain a voting center for Riverside County Registrar of Voters.
- Ensure election integrity by
- Oversaw accuracy testing and maintenance of voting units through continued surveillance.
- Created fair, non-partisan environment to protect free choice of voters.
- Counted over 6500 ballots to prepare official reports of election results.
- Trained and supervised 12 new Election Officers, sharing valuable knowledge, experience, and best practices.
Franchise Owner
Expedia Cruises
12.2018 - 03.2022
- Managed labor and overhead costs to maintain business.
- Handled team, customer and operations issues with calm, knowledgeable strategies to keep business on-track against targets.
- Calculated and submitted on-time and accurate royalty payments to corporate office to maintain franchise in good standing.
- Coordinated business paperwork such as contracts, employee files and tax submissions with good organizational skills.
- Cultivated strong relationships with customers via in-store connections and strong social media presence.
- Recruited, trained and developed successful sales staff to handle day-to-day business operations.
- Oversaw payroll, business planning and marketing for franchise operations.
- Increased franchise revenue by implementing innovative marketing strategies and promotional events.
Certified Residential Real Estate Appraiser
Inland Appraisals
07.2003 - 12.2018
- Gathered information on nearby properties to compare and help make value determinations on properties.
- Stayed updated on market trends for local area and similar property types.
- Researched land, property and market values to complete estimations.
- Inspected new and existing properties and noted distinctive characteristics.
- Performed appraisals in line with federal requirements and USPAP guidelines.
- Took photographs of interior and exterior of buildings to properly document features and conditions.
- Streamlined report preparation processes for improved efficiency and faster turnaround times.
Electrical Pro
Lowe's Home Improvement
09.2001 - 03.2003
- Organized merchandise to maintain store visual appeal, engage customers and promote specific merchandise.
- Solved customer challenges by offering relevant products and services.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Instructed customers on proper use and safety of electrical systems and equipment.
Education
No Degree - General Studies
Riverside Community College
Riverside, CAReal Estate Appraisal Training Certificate - Real Estate Appraisal
Jump Start Appraisal School
Riverside, Ca03.2003
High School Diploma -
Corona High School
Corona, CA06.1986
Skills
- Problem Anticipation and Resolution
- Calming Strategies
- Management Training
- Sales Tracking
- Hiring and Onboarding
- Customer Service
- Issue Resolution
- Focus and Follow-Through
- Franchise Operations
- Verbal and Written Communication
- Integrity and Transparency
Timeline
Outside Sales Representative
Industrial Supply Company
02.2025 - Current
Election Officer / Rover
Riverside County Registrar of Voters
08.2024 - 12.2024
Election Lead
Riverside County Registrar of Voters
08.2022 - 11.2022
Travel Consultant
Expedia Cruises
03.2022 - Current
Franchise Owner
Expedia Cruises
12.2018 - 03.2022
Certified Residential Real Estate Appraiser
Inland Appraisals
07.2003 - 12.2018
Electrical Pro
Lowe's Home Improvement
09.2001 - 03.2003
No Degree - General Studies
Riverside Community College
Real Estate Appraisal Training Certificate - Real Estate Appraisal
Jump Start Appraisal School
High School Diploma -
Corona High School
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