Douglas Bass
Nashville,Tennessee
Summary
Demonstrated expertise in customer service, time management, and problem-solving, consistently building positive relationships and achieving objectives.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Delivery Driver
Kroger
07.2023 - Current
- Inspected vehicle pre- and post-trip to identify maintenance and repair needs.
- Used handheld device to scan orders, obtain route information and navigate.
- Collected and recorded customer payments with accuracy.
- Interacted with members of public politely and professionally.
- Cleaned and maintained delivery vehicle to meet professional standards.
- Followed scanning, tracking and documentation procedures to avoid errors.
- Drove safely in adherence with state and federal laws.
- Adhered to delivery instructions to properly collect and deliver products.
- Alerted management to serious issues with customer deliveries, vehicle maintenance concerns and paperwork problems.
- Coordinated suitable routes to meet schedule demands.
- Delivered highest level of service to satisfy and retain customers.
- Provided excellent customer service by addressing any questions or concerns during deliveries.
- Lead in dispatch for 6 months
- Collaborated with other drivers to discuss challenges and share best practices for improving efficiency in future deliveries.
- Assisted in warehouse duties when not completing deliveries, such as stocking shelves or preparing orders.
- Answered customer questions and helped resolve problems with deliveries.
Package Handler
Amazon
05.2021 - 09.2022
- Stacked and moved pallets to proper storage area.
- Worked additional shifts with short notice.
- Worked quickly to process shipments and meet customer demands.
- Handled over [Number] packages per hour, consistently exceeding quotas.
- Used RF scanner to pick products accurately.
- Detected package issues through visual inspections.
- Maintained team productivity with well-organized storage, staging and shipment areas.
- Maintained clean and organized work environment in warehouse.
- Operated package handling machinery, such as conveyor belts and forklifts, safely and efficiently.
- Communicated with management to coordinate package movement in facility.
- Trained new employees on proper package handling techniques, equipment operation, and safety procedures.
- Sorted packages according to destination labels and ensured accuracy.
- Performed routine maintenance tasks on package handling equipment when needed.
- Scanned barcodes on packages using handheld devices to track shipments.
- Ensured all packages were secured properly during transit by using straps, pads, or other necessary materials.
- Maintained quality and production standards while in high-paced environment.
- Handled fragile items with care to avoid damage during transportation.
- Loaded and unloaded packages from trucks for delivery.
- Minimized risks to team members and loads by preventing swinging and tipping.
- Labeled containers with identifying tags and marks.
- Followed work orders and oral instructions to correctly store or ship containers.
- Checked and sorted cargo at loading and unloading points.
Package Delivery Driver
Amazon
02.2018 - 04.2021
- Operated van to deliver products to customers in assigned route.
- Transported boxes of perishable or fragile items with care to avoid damage.
- Presented professional appearance by wearing appropriate uniforms and maintaining cleanliness of delivery vehicles.
- Unloaded products with hand truck and placed items in customer storage area.
- Inspected delivery vehicles daily for any safety concerns or required maintenance tasks.
- Followed company policies regarding safe driving practices while operating delivery vehicles.
- Communicated professionally with customers, resolving any issues that arose during deliveries.
- Operated handheld devices for tracking and scanning packages accurately.
- Determined best routes for delivery to meet customer expectations.
- Collaborated with dispatchers to optimize route planning and address last-minute changes.
- Assisted other drivers with heavy or oversized packages as needed for efficient team workflow.
- Obeyed traffic laws and carefully drove according to weather or conditions to maximize safety.
- Loaded packages onto delivery vehicles according to daily route schedules.
- Used device for GPS navigation, scanning packages and conducting administrative requirements.
- Conducted inspection of vehicle before departing to deliver packages.
- Trained new package delivery drivers in company protocols, processes, and best practices for exceptional customer service.
- Updated supervisors on progress throughout day, alerting them to any potential delays or issues.
- Delivered customer orders to meet scheduled delivery times and keep productivity.
- Adhered to established timeframes for completing deliveries within set deadlines.
- Returned undeliverable packages to distribution center for further processing.
- Secured packages inside vehicle to prevent breakage or damage.
Education
Electrical engineering
Tennessee State University
Nashville, Tennesseeundefined
Gallatin High
Gallatin, Tennessee05.2011
Skills
- Executed equipment operation to ensure optimal functionality and safety standards
- Facilitated effective dispatch communication to ensure timely information flow
- Maintained accurate and organized record-keeping systems
- Oversaw route management operations to optimize delivery efficiency
- Maintained impeccable driving record, ensuring adherence to all traffic regulations
- Demonstrated consistent punctuality and reliability in all professional commitments
- Assisted customers with inquiries and issues to enhance satisfaction Provided timely solutions to support customer needs Collaborated with team members to improve service delivery
- Executed precise map reading and navigation techniques to ensure accurate route planning
- Assisted in maintaining compliance with DOT regulations Supported teams in completing necessary documentation for audits Aided in the preparation of compliance reports
- Facilitated effective communication strategies to enhance team collaboration
- Implemented stress management techniques to enhance team resilience and productivity
- Assisted teams in completing projects by fostering open communication and collaboration Supported colleagues in achieving shared goals through cooperative efforts Contributed to a positive team environment by actively participating in group discussions
- Executed problem-solving strategies to identify and resolve operational challenges
- Demonstrated flexibility in responding to changing circumstances and priorities
- Directed management strategies to enhance operational efficiency
- Logged deliveries to maintain accurate records of shipments and ensure timely processing Supported team members in tracking delivery schedules and resolving discrepancies Assisted in organizing delivery documentation for efficient retrieval
- Assisted customers with inquiries and issues to enhance satisfaction Provided support in resolving product-related concerns Facilitated communication between customers and service teams
- Assisted in creating documentation for project processes and outcomes Supported reporting efforts to track project progress and milestones Collaborated with team members to gather necessary information for accurate reporting
- Demonstrated commitment to professional standards and ethical practices
- Facilitated conflict resolution processes to enhance team collaboration
- Cultivated effective communication and interpersonal skills to foster collaboration
- Ensured compliance with DOT regulations to uphold safety standards
- Management
Certification
Pharmacy Technician Certificate
Timeline
Delivery Driver
Kroger
07.2023 - Current
Package Handler
Amazon
05.2021 - 09.2022
Package Delivery Driver
Amazon
02.2018 - 04.2021
Electrical engineering
Tennessee State University
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Gallatin High