Douglas Bradshaw
Augusta,GA
Summary
Detail-oriented technical support specialist with extensive experience in hands on and remote technical support, business and retail and customer service. Troubleshoots highly technical, complex issues with ease and patience. Provides a thorough understanding of business pacing and goals, and the importance of professionalism and teamwork.
Overview
11
11
years of professional experience
Work History
Technical Support Specialist
Richmond County School System
2022.05 - Current
- Improved customer satisfaction by efficiently resolving technical issues and providing timely support.
- Troubleshot networking issues including connectivity problems, slow speeds, or complete outages effectively restoring service functionality promptly.
- Collaborated with cross-functional teams for complex problem-solving, leading to improved operational efficiency.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Configured hardware, devices, and software to set up work stations for employees.
Inventory Specialist
Richmond County Board of Education
2019.04 - 2022.05
- Coordinated with sales representatives from Pearson, Houghton Mifflin Harcourt and other textbook publishers to ensure all purchases are within budget.
- Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Analyzed inventory trends to identify and prepare for potential issues and discrepancies.
- Performed data entry and completed proper paperwork.
Inventory Manager
Champs Sports
2018.06 - 2021.04
- Created and updated regular inventory reports and records.
- Maintained sufficient inventory levels to meet customer demands at all times.
- Optimized supply chain processes by collaborating with suppliers, distributors, and transportation providers for seamless inventory management.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
Front End Cashier
Chick-fil-A
2014.09 - 2016.11
- Enhanced customer satisfaction by providing efficient and friendly service during checkout.
- Handled high volumes of transactions with accuracy, contributing to overall store sales goals.
- Utilized strong communication skills to relay pertinent information between customers and other staff members effectively.
Accounting & Management Intern
Capital City Bank & Trust
2013.06 - 2013.08
- Supported supervisor with sales analysis and reporting.
- Implemented time-saving techniques that improved overall workflow efficiency within the intern team.
- Analyzed financial data to identify trends and provide recommendations for cost reduction measures.
- Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
Education
Associate of Arts - Cyber Security
Augusta Technical College
Augusta, GA05.2022
Bachelor of Science - Business Administration, Marketing
Florida Agricultural & Mechanical University
Tallahassee, FL08.2017
Skills
- Technical Troubleshooting
- Remote IT Implementation
- Incident Management
- Customer Support
- Account Management
- Security Protocols
- Hardware Configuration
- Microsoft Outlook
- Windows 10
- Business Development
- Remote Technical Support
- System Administration
Timeline
Technical Support Specialist
Richmond County School System
2022.05 - Current
Inventory Specialist
Richmond County Board of Education
2019.04 - 2022.05
Inventory Manager
Champs Sports
2018.06 - 2021.04
Front End Cashier
Chick-fil-A
2014.09 - 2016.11
Accounting & Management Intern
Capital City Bank & Trust
2013.06 - 2013.08
Associate of Arts - Cyber Security
Augusta Technical College
Bachelor of Science - Business Administration, Marketing
Florida Agricultural & Mechanical University
Similar Profiles
Kayla MullenKayla Mullen
Registrar (Data Clerk) at Freedom Park School, Richmond County School SystemRegistrar (Data Clerk) at Freedom Park School, Richmond County School System
Tonya ReevesTonya Reeves
Paraprofessional at Richmond County School SystemParaprofessional at Richmond County School System
Yolanda JenkinsYolanda Jenkins
Certified Speech Language Pathologist at Richmond County School SystemCertified Speech Language Pathologist at Richmond County School System