Summary
Overview
Work History
Education
Skills
Timeline
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DOUGLAS CARO

Gulf Breeze,FL

Summary

Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.

Overview

23
23
years of professional experience

Work History

Hub Store Manager

AutoZone
Panama City, FL
09.2013 - 01.2024
  • Managed inventory control, cash control and store opening and closing procedures
  • Created work schedules according to sales volume and number of employees
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings
  • Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs
  • Completed point of sale opening and closing procedures
  • Problem Anticipation and Resolution
  • Focus and Follow-Through
  • Team Leadership
  • Sales Promotion
  • Policy Development and Enforcement
  • Sales Tracking
  • Records Organization and Management
  • Staff Scheduling
  • Employee Motivation
  • Customer Service Management
  • Quality Assurance
  • Financial Statement Review
  • Business Leadership

Owner/Operator

Complete Auto Care
Lynn Haven, FL
08.2010 - 08.2013
  • Provided top-notch customer service to every customer and exceptional care to all animals
  • Managed day-to-day business operations
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems
  • Optimized team hiring, training and performance
  • Consulted with customers to assess needs and propose optimal solutions
  • Reconciled daily sales, returns and financial reports in QuickBooks
  • Cultivated forward-thinking, inclusive and performance oriented business culture to lead industry in innovation and push progress

Qmed Asst Engineer

Edison Chouest Offshore
Galliano, LA
04.2004 - 07.2009
  • Performed testing to determine functionality or optimization.
  • Determined design criteria or specifications.
  • Coordinated activities with suppliers, contractors or other departments.
  • Generated engineering documentation and oversaw design projects.
  • Provided support during the installation, maintenance, repair, and calibration of equipment.
  • Completed regulatory documents concerning safety issues.
  • Communicated with clients and coworkers about analysis results.
  • Finished projects on time and within budget.
  • Calibrated scientific or technical equipment.
  • Participated in team meetings to discuss project progress updates.
  • Assisted in troubleshooting issues related to product design or manufacturing processes.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Completed routine maintenance and repair.

Job Site Supervisor

Dave Gilbert Construction
Pensacola, FL
06.2001 - 04.2006
  • Monitored construction tasks to meet tight schedules and complete projects on time.
  • Reviewed drawings, specifications, change orders and other documents associated with projects prior to start of work onsite.
  • Delegated duties to employees based on skillset.
  • Maintained accurate records such as daily reports, timesheets and other related documentation as required by management.
  • Established and maintained close working relationships with staff, clients and vendors.
  • Maintained detailed records of construction progress, personnel, and material usage for reporting purposes.
  • Participated in job-site meetings with contractors, owners, architects, engineers, as necessary.
  • Monitored equipment operation during extraction process to detect problems.
  • Reviewed written, oral and schematic instructions and relayed key details to laborers.
  • Provided guidance and support to contractors on technical matters related to their scope of work.
  • Controlled access at the site during working hours; monitored visitors' movements while they were on the premises.
  • Ensured that workers followed safe work practices when operating machinery or performing hazardous tasks.
  • Coordinated with project managers, architects, and engineers to align site activities with project plans.
  • Monitored progress of construction works against contract requirements; identified discrepancies between actual works performed versus contractual requirements and reported any issues and delays immediately to upper management.
  • Conducted regular inspections of work sites to ensure compliance with safety regulations, including hazard identification and risk assessment.
  • Completed and distributed accurate and informative progress reports and project records to management.
  • Resolved work issues and team conflicts to promote progress on complex projects.
  • Allocated material and labor resources to promote on-time and under-budget project completion.
  • Tracked material usage and contractor hours to align projects with budgets.

Education

Certificate in Cat Diesel Engines - Mechanics

Edision Chouest Offshore
Panama City, FL
07.2009

Graduate Certificate - Blue Max Building Blocks

Blue Max Company
Denver, CO
03-2002

Certificate - Pluming,electric,concrete,flooring,general Carpent

Haney Tech
Panama City, FL
08-2000

High School Diploma -

Gulf Breeze High School
Gulf Breeze, FL

Automotive Certificate - ASE

Tom P Haney Technical Center
Panama City, FL

Skills

  • Goal Setting
  • Performance Assessment
  • Problem Anticipation and Resolution
  • Focus and Follow-Through
  • Team Leadership
  • Sales Promotion
  • Policy Development and Enforcement
  • Sales Tracking
  • Records Organization and Management
  • Staff Scheduling
  • Employee Motivation
  • Customer Service Management
  • Financial Statement Review
  • Business Leadership
  • Decision Making
  • Verbal and Written Communication

Timeline

Hub Store Manager

AutoZone
09.2013 - 01.2024

Owner/Operator

Complete Auto Care
08.2010 - 08.2013

Qmed Asst Engineer

Edison Chouest Offshore
04.2004 - 07.2009

Job Site Supervisor

Dave Gilbert Construction
06.2001 - 04.2006

Certificate in Cat Diesel Engines - Mechanics

Edision Chouest Offshore

Graduate Certificate - Blue Max Building Blocks

Blue Max Company

Certificate - Pluming,electric,concrete,flooring,general Carpent

Haney Tech

High School Diploma -

Gulf Breeze High School

Automotive Certificate - ASE

Tom P Haney Technical Center

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