Douglas Carrion
Reno,NV
Summary
Operations professional prepared to leverage extensive experience in operational management to enhance business performance. Expertise in developing and implementing process improvements while fostering collaborative environment to meet organizational goals. Reliable team player with focus on adaptability and achieving targeted results. Proficient in strategic planning and operational efficiency.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Museum Operations Manager
Terry Lee Wells Nevada Discovery Museum
Reno, NV
02.2026 - Current
- Effectively train frontline staff of 30 on event preparation and execution
- Primary contact for all event inquires, registrations, and sales related functions
- Set annual budget for all pertinent sub-departments; Museum Store, Birthday Parties, Rentals, and Visitor Services totaling over $460,000
- Directly oversee Museum Store operations; inventory, purchasing, sales, and events totaling in $150,000.00 in revenue
- Primary contact and customer service representative for the birthday party program resulting in over $120,000 in revenue
- Oversee facility rental sales and packages including pricing, rental guideline/policies enforcement, fact sheets, preferred vendor lists and floor plans with capacities totaling in $80,000 in revenue
- Directly oversee Museum Retail Coordinator, Sales Associate, and Visitor Services Coordinator
- Draft and implement department wide policies & procedures
- Assist in organization wide yearly planning with all other departments
- Work in conjunction with the Education department to plan and implement museum wide events
- Coordinate with Development department with community relationship building
- In conjunction with Marketing, assist in the creation, update, production and dissemination of facility rental collateral and mechanisms; manage inventory of same
- Facilitate communication between external vendors/clients and internal staff/contractors in the execution and implementation of successful events, including management of Event Orders and any invoicing and/or written reports required
- Assist in database input, and reporting updates in other systems used, as directed
- Communicate and coordinate with outside vendors such as janitorial and supply services
- Directly oversees safety procedures of the museum
- Writes and implements all safety checklists for the museum
- Reviews all incident reports and contacts individuals as needed
- Undertake yearly market research
- Directly reports to and assists Chief Operations Officer
Sales Manager
Terry Lee Wells Nevada Discovery Museum
Reno, NV
09.2020 - 02.2026
- Primary contact for all event inquires, registrations, and sales related functions
- Set annual budget for all pertinent sub-departments; Museum Store, Birthday Parties, and Rentals totaling over $350,000.00
- Directly oversee Museum Store operations; inventory, purchasing, sales, and events totaling in $150,000.00 in revenue
- Primary contact and customer service representative for the birthday party program resulting in over $120,000 in revenue
- Oversee facility rental sales and packages including pricing, rental guideline/policies enforcement, fact sheets, preferred vendor lists and floor plans with capacities totaling in $80,000 in revenue
- Directly oversee Museum Retail Coordinator and Sales Associate
- Draft and implement department wide policies & procedures
- Assist in organization wide yearly planning with all other departments
- Coordinate with Development department with community relationship building
- In conjunction with Marketing, assist in the creation, update, production and dissemination of facility rental collateral and mechanisms; manage inventory of same
- Facilitate communication between external vendors/clients and internal staff/contractors in the execution and implementation of successful events, including management of Event Orders and any invoicing and/or written reports required
- Assist in database input, and reporting updates in other systems used, as directed
- Undertake yearly market research
- Directly reports to and assists Chief Operations Officer.
Visitor Services Supervisor
Terry Lee Wells Nevada Discovery Museum
Reno, NV
06.2019 - 09.2020
- Train and directly oversee Visitor Services staff of 12 on customer service, museum policies and procedures, and all admission desk tasks
- Schedule Visitor Services staff using When-to-Work Software
- Write, implement, and maintain written operations procedures for all retail functions. Including but not limited to purchasing/inventory control, cash handling, financial bookkeeping/monthly statements, and admission/membership sales
- Maintain daily deposits and paperwork
- Museum membership management
- Create and prototype new membership, museum, and Museum Store products and services
- Work with Marketing regarding all membership materials
- Verify contracts and payments for all birthday parties and museum rentals
- Communicate and follow up with all visitors in a timely manner
- Establish, maintain, and act as liaison to preferred and approved vendors
- Periodically undertake, analyze, and report on market research
- Act as Safety Committee chair to analyze and establish museum wide safety protocols
- Create a welcoming and inclusive environment for all staff, volunteers, and visitors
- Other duties as assigned by the Senior VP of Operations
Staffing Coordinator/Central Supply
Sierra Ridge Health and Wellness Suites
Reno, NV
06.2018 - 06.2019
- Create and coordinate nursing department employees' schedules for a staff of 40
- Approve and coordinate employee time off requests
- Work alongside HR with staffing issues and complaints
- Manage inventory levels of necessary medical supplies for day to day operations totaling over $3,500,000
- Monitor allocated monthly budget
- General office and clerical duties
Education
Bachelor's of Arts - Forensic Psychology
Arizona State University
Remote05-2027
AA - Fine Arts-Theater
Truckee Meadows Community College
Reno, NV05-2017
Associate - Psychology
Truckee Meadows Community College
Reno, NV05-2017
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Staff management
- Staff training
- Project management
- Operations oversight
Certification
First Aid/CPR Certified
Timeline
Museum Operations Manager
Terry Lee Wells Nevada Discovery Museum
02.2026 - Current
Sales Manager
Terry Lee Wells Nevada Discovery Museum
09.2020 - 02.2026
Visitor Services Supervisor
Terry Lee Wells Nevada Discovery Museum
06.2019 - 09.2020
Staffing Coordinator/Central Supply
Sierra Ridge Health and Wellness Suites
06.2018 - 06.2019
AA - Fine Arts-Theater
Truckee Meadows Community College
Associate - Psychology
Truckee Meadows Community College
Bachelor's of Arts - Forensic Psychology
Arizona State University