Douglas Carver
Sinks Grove
Summary
Dynamic Night Shift Supervisor at Greenbrier Bowling and Recreation Center with a proven track record in customer service and employee training. Expert in report generation and problem-solving, successfully resolving customer complaints and enhancing team performance through effective training sessions. Committed to quality assurance and operational excellence in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Night Shift Supervisor
Greenbrier Bowling and Recreation Center
Lewisburg
07.2022 - 03.2025
- took reservations
- assisted customers
- run reports
- Trained new employees.
- I was cross-trained in every area of the bowling alley.
- Determined the needs of the facilit
- Coordinated with day shift supervisors regarding any unfinished tasks or problems that may arise during night shifts.
- Resolved customer complaints and reported issues to senior management.
- Organized training sessions for new hires or existing employees on topics related to their roles.
Handyman
Self employed
09.2019 - 07.2022
- Repainted walls, removing old paint or wallpaper and preparing surfaces for new applications.
- Painted walls and ceilings to refresh the look of a room or area.
- Prioritized handyman jobs by identifying urgent and important projects with concern for customer safety and security.
- Provided prospective customers with professional quotes detailing materials, labor and customization expenses for handyman jobs.
- Cleaned gutters to ensure proper drainage.
Education
High School Diploma -
Greenbrier East High School
Lewisburg, WV05-2002
Skills
- Customer service
- Employee training
- Report generation
- Time management
- Customer relationship management
- Quality assurance
- Staff supervision
- Training and mentoring
- Scheduling mastery
- Management
- Handle materials
- Systems implementation
- Problem solving
References
References available upon request.
Timeline
Night Shift Supervisor
Greenbrier Bowling and Recreation Center
07.2022 - 03.2025
Handyman
Self employed
09.2019 - 07.2022
High School Diploma -
Greenbrier East High School