Douglas Cheever
Schofield, WI,WI
Summary
Serviced-focused General Manager dedicated to delivering positive member experiences to promote loyalty and retain membership. Orchestrates optimal resource utilization to handle expected operational needs—sales leader with sound judgment, good planning abilities, and interpersonal communication strengths.
Overview
29
29
years of professional experience
Work History
General Manager
Wausau Country Club
09.2018 - Current
- Delivers and promotes prompt, courteous, and friendly service to all members, guests, and employees
- Developed operating policies and procedures and directed the work of all department managers
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets, and controlled expenses to provide financial stability and long-term organizational growth.
- Took our golf membership from 198 in 2018 to full status of 260 in 2023 with 14 potential members on our waitlist.
- Formulated policies and procedures to streamline operations.
- Implemented Troon Standards throughout the business and operations
- Developed strong relationships with our members to create loyalty
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
Head Golf Professional
Wausau Country Club
01.2004 - 12.2018
- Assigned work to staff, set schedules, and motivated strong performance in key areas.
- Trained and supervised staff to consistently meet performance goals and customer service standards.
- Created and maintained detailed reports of daily, weekly and monthly operations.
- Cultivated strong relationships with customers to build loyalty and repeat business.
- Partnered across departments to run smooth, professional events and activities.
- Monitored budget and expenditures, keeping facility within budget.
- Self-motivated, with a strong sense of personal responsibility.
Assistant Golf Professional
Wausau Country Club
03.2000 - 01.2004
- Educated customers on products and equipment, which provided the information needed to make appropriate purchases.
- Oversaw training of services staff and other day-to-day activities.
- Initiated and planned a junior golf program for children, helping cultivate a love for golf in the younger generation.
- Assisted manager with making purchases for club pro shop.
- Developed relationships with clients to provide ongoing support and encouragement.
- Organized 124-player Men's League, 68-player ladies' league, and 48 couple's league successfully.
- Managed outside services area for proper member experience provided.
Assistant Golf Professional
Bull's Eye Country Club
03.1995 - 11.1999
- Educated customers on products and equipment, which provided information needed to make appropriate purchases.
- Oversaw training of services staff and other day-to-day activities on driving range.
- Initiated and planned junior golf program for children, helping cultivate love for golf in younger generation.
- Assisted manager with making purchases for club pro shop.
Education
Accounting
Carthage College
Kenosha, WIPGM Graduate - PGA Professional
PGM Program
FloridaSkills
- Operations Oversight
- Customer Relationship Management
- Expense Control
- Community Outreach
- Budget Analysis
- Training and Coaching
- Budget Administration
- Administrative Skills
Accomplishments
- Lake Wausau Association Board Member
- Wisconsin PGA Tournament Policy Board Member
- Wisconsin PGA prior Board Member
- Winner of Wisconsin PGA stroke play event
- Champion of the Wisconsin Senior PGA Championship
- Pink Ribbon Advisory Board Member
- NEWGA Board Member
Affiliations
PGA of America
Hobbies
Love to:
Fish, hunt, golf, and family
Timeline
General Manager
Wausau Country Club
09.2018 - Current
Head Golf Professional
Wausau Country Club
01.2004 - 12.2018
Assistant Golf Professional
Wausau Country Club
03.2000 - 01.2004
Assistant Golf Professional
Bull's Eye Country Club
03.1995 - 11.1999
Accounting
Carthage College
PGM Graduate - PGA Professional
PGM Program
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