Douglas Crull

• Enhanced network performance by troubleshooting and resolving complex technical issues.
• Ensured seamless integration of new technology into existing networks, minimizing disruption to users.
• Provided network support services for devices such as hubs, bridges, routers, and other hardware.
• Troubleshot complex multi-vendor network service provider issues, including Fiber optic testing and fault isolation
• Installed, supported and maintained company hardware and software infrastructure according to best practices.
• Diagnosed network problems involving combination of hardware, software, power and communications issues.
• Assisted in the successful launch of new cell sites by performing thorough testing procedures before going live.
• Enhanced network performance by conducting routine maintenance and troubleshooting on cellular equipment.
• Continuously upgraded skills in cutting-edge diagnostic tools and software applications used within the industry.

• Leveraged sweep testing tools and software to test operation of tower transmission components.
• Coordinated maintenance and responded to repair calls for assigned sites.
• Assisted in the successful launch of new cell sites by performing thorough testing procedures before going live.

• Diagnosed and repaired Cellphone malfunctions to component level.
• Mentored junior technicians to foster skill development and knowledge-sharing within team.
• Performed troubleshooting and diagnosis on malfunctioning equipment.
• Monitored spare parts inventory and addressed shortages with purchasing personnel.

Worked in support US Navy Submarine SONAR systems.

• Authored Troubleshooting and Repair procedures in support of AN/BSY-1 Submarine SOANR Suite, including various ready reference manuals.
• Performed and published error correction for current Technical Manuals for Submarine Fleet.

• Served in the US Navy on board the USS Minneapolis - St Paul (SSN-708) as a Sonar Technician, achieving the rank of E5 (STS2/SS) Qualified in Submarines (SS) as well as all Inport and at sea duty stations.
• Collaborated with fellow technicians to resolve complex issues, ensuring optimal system functionality.
• Improved sonar system performance by troubleshooting and diagnosing technical issues in a timely manner.