Douglas Deane
Lincoln City,OR
Summary
Experienced Employment Specialist and proven leader with more than 6 years of dedicated performance and a history of establishing standards of excellence in customer service. Highly skilled at networking to build vital relationships with local partners and employers. Able to create environments where staff members are comfortable in questioning and contributing to better serve job seekers.
Overview
26
26
years of professional experience
Work History
Business & Employment Specialist 2 - Lead Worker
Oregon State Employment Department
09.2022 - Current
- Responsible for orientation, mentoring and training of new employees
- Assist and support staff with any questions regarding organization policies and procedures
- Serve as link between management and employees by handling questions and working to resolve conflicts
- Assist manager in determining staff quarterly goals
- Complete monthly STEP program reconciliation
- Continue with all other duties as a Business & Employment Specialist 2
Business & Employment Specialist 2
Oregon State Employment Department
12.2017 - 09.2022
- Provide customized one-on-one conversation to customers needing to register with labor exchange system and explore labor market opportunities
- Complete re-employment plan (RESEA) with customer
- Assist customers with basic registration in iMatchSkills; review profile, update work history for accuracy and completion
- Assess skill levels, aptitudes, abilities, skills gaps, career interests, employment barriers
- Help customers create resumes, cover letters and navigate online application processes and various job boards
- Facilitate Interview Prep workshop and conduct mock interviews with customers
- Help SNAP program clients create Opportunity Plan/Employment Goals and provide STEP support services to assist in breaking down barriers to employment
- Process unemployment claims for 18 months during pandemic
- Advised clients on job searching, interviewing and resume writing techniques to increase employment chances
Talent Development Specialist
Rescare
07.2017 - 12.2017
- Interview job seekers and determine WIOA eligibility to fund educational training programs that result in positive employment outcomes
- Perform skills assessment with job seekers using Career Information System; identify potential employment outlook/growth using labor market analysis for specific career choices
- Develop and maintain effective relationships with job seekers and businesses to facilitate on-the-job training programs
- Maintain highest level of customer service while teaching various workshops; interview skills, resume building, social media for job searching, soft skills
Project Manager
Exceed Enterprises
04.2015 - 07.2017
- Manage 7 off-site work crew locations serving people with disabilities
- Develop, establish and initiate projects from infancy at work sites including Georgia-Pacific, Coca-Cola, New Season's and McMenamins
- Supervise 17 staff/60 workers with disabilities
- Assist internal Support Services Department in investigating potential abuse of workers with disabilities and reporting to county case managers
- Meet regularly with county case managers/Vocational Rehabilitation to assess workers with disabilities and provide supports to overcome barriers to community based employment
- Recruit and mentor team members; develop and evaluate performance goals quarterly
- Identify project goals, implement strategies by collaborating with all partners to achieve desired outcome
- Be direct contact for Host Company representatives
- Resolve conflicts with staff/workers/customers
- Maintain highest level of customer service and productivity while teaching appropriate work related skills and expectations of community employers to people with disabilities
- Maintain clear expectations promoting workplace diversity, respect and common goals
Project Manager/Georgia-Pacific Work Site
Exceed Enterprises
07.2008 - 04.2015
- Manage off-site work location at Georgia-Pacific serving people with disabilities
- Supervise 4 staff/20 workers with disabilities
- Maintain productivity levels for host company on 3+ production lines including special copacking projects
- Assist internal Support Services Department in investigating potential abuse of workers with disabilities and reporting to county case managers
- Develop safety manual to decrease potential safety risks, including job hazard analysis for each work station
- Meet regularly with county case managers/Vocational Rehabilitation to assess worker goals
Caregiver
Harvest Homes Assisted Living - Memory Care Unit
05.2010 - 02.2011
- Support people with memory loss, Alzheimer's Disease and other dementia's with dressing, bathing, grooming, meal preparation and medication needs.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
Supervisor
Exceed Enterprises
06.1998 - 07.2008
- Supervised a crew of 15-20 workers with disabilities in a sheltered workshop working various production lines
- Teach job skills and appropriate work ethic to potentially place workers in community-based work sites
- Work with internal Support Services Department, County Case Managers and Vocational Rehabilitation to determine work goals for crew members
Education
Portland Community College - Business Administration
Portland, Oregon - 2 YearsHigh School Diploma -
Scappoose High School
Scappoose, OregonSkills
- Experienced leader motivating a team of employment specialists to achieve common goals
- Internal/external customer collaboration
- Effective job coach inspiring job seekers
- Conflict resolution involving customers/staff
- Strong interpersonal skills
- Cross-trained in unemployment insurance
- Strong written and verbal communication skills
- Proficient in Microsoft applications
- Determine barriers to employment and provide support services to overcome
Timeline
Business & Employment Specialist 2 - Lead Worker
Oregon State Employment Department
09.2022 - Current
Business & Employment Specialist 2
Oregon State Employment Department
12.2017 - 09.2022
Talent Development Specialist
Rescare
07.2017 - 12.2017
Project Manager
Exceed Enterprises
04.2015 - 07.2017
Caregiver
Harvest Homes Assisted Living - Memory Care Unit
05.2010 - 02.2011
Project Manager/Georgia-Pacific Work Site
Exceed Enterprises
07.2008 - 04.2015
Supervisor
Exceed Enterprises
06.1998 - 07.2008
Portland Community College - Business Administration
High School Diploma -
Scappoose High School
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