Douglas Derasin
'Ewa Beach,HI
Summary
Forward-thinking Senior Specialist with advanced operational and technical knowledge of emergency management. Proven team leader and problem-solver adept at navigating complex situations. Exceptional organizational skills in managing assignments, schedules, and projects with a detail-oriented mindset. Skilled supervisor bringing expertise in operations and project management. Successfully coordinates resources, schedules, and team members to meet demands and achieve goals. Actively seeks opportunities to enhance operations and improve team performance.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Senior Specialist I First Party Fraud
JP Morgan Chase
- Taking ownership of customer accounts by diligently review them for any fraudulent traits.
- Resolving customer problems with analytical resolutions.
- Speaking and communicating effectively to all customer's needs with their account information.
- Approach escalated problems with a calm, professional manner and ensure customer receives a great experience with their account resolution.
FedEx Delivery Driver
FedEx Express
01.2024 - Current
- Provides efficient and safe delivery and pick-up of packages and documents, while representing the company in a professional manner
- Operates non-articulated vehicles safely and efficiently, complying with all governmental and Corporate procedures.
Ramp Agent/Baggage Handler
Hawaiian Airlines
09.2023 - Current
- Provides under-wing services for aircraft, including guiding and parking aircraft, loading and unloading luggage and cargo, and performing cabin maintenance tasks.
Trax operator trainee
Utah Transit Authority
07.2023 - 08.2023
- Performs routine vehicle inspections to ensure proper operation(such as pre-service radio check, lamp test, cab signal test, cycling of doors, mirror adjustment and check of destination signs, etc.
Train crew
Union Pacific
01.2023 - 07.2023
- Manages and facilitates the safe and efficient operation of the train and crew
- Communicates with engineers or other dispatch staff to determine the train's route, timetable, and cargo before departure; reviews alerts and documentation regarding track, equipment, or route difficulties.
Train and Station Supervisor
Hitachi
11.2019 - 12.2022
- Direct Station Operators and Sr
- Station Operators
- Provide guidance to direct, front line customer service to Hitachi Rail customers, including listening to, understanding and offering solutions to customers' questions, concerns, and complaints
- Oversee that Station Operators and Sr
- Stations Operators offer customers accurate, helpful travel and transit system-related information
- Supervise and monitor the proper operation of elevators and escalators
- Observe and report on overall station conditions, including failures, outages, defects, emergency response situations, and unusual or suspicious occurrences
- Schedule employees and maintain train schedules.
- Assist with emergency station and train evacuations
- Request police and/or medical assistance, as needed; and perform related work.
- Operates trains as required
- Other duties as assigned
Specialist I Fraud Prevention Analyst
JP Morgan Chase
09.2017 - 10.2019
- Monitor customer accounts for any suspicious activities
- Communicate and assist customers with resolving problems with their accounts
- Knowledgeable on computer software
- Excellent in completing multiple tasks
- Paying close attention to details in handling customer accounts.
- Capable in adjusting to changes in work tasks
- Achieved high marks in FPO training: nominated by peers for the five keys award, nominated by DC coaches for MVP award and received perfect attendance during training.
Window Technician
Safelite Autoglass
04.2017 - 09.2017
- Advise customers of the process to repair or replace their auto glass
- Answer any questions a customer may have prior to or after work on their vehicles
- Utilize a mobile electronic device to manage appointments, begin work on customer's vehicle and collect the payment.
- Safely repair or replace a customer's automotive glass with precision and attention to details.
Seasonal Delivery Driver
United Parcel Service
11.2016 - 02.2017
- Prepare vehicle for delivery with a detailed inspection of vehicle
- Sort delivery packages in an organized manner in the vehicle.
- Utilize hand-held computer device to manage and deliver packages on the device.
- Communicate with customers by delivering their packages and answering any problems they may have.
Locomotive Engineer/Conductor
CSX Transportation Inc.
06.2006 - 08.2016
- Drives electric, diesel-electric, or gas-turbine-electric locomotive, interpreting train orders, train signals, and railroad rules and regulations, to transport passengers or freight: Inspects locomotive before run to verify specified fuel, sand, water, and other supplies.
- Synchronizes watch with that of conductor, passenger car or conductor, road freight ensure departure time from station or terminal is in accordance with time schedule.
- Receives starting signal from conductor, passenger car or conductor, road freight and moves controls, such as throttle and airbrakes to drive locomotive.
- Interprets train orders, train signals, and railroad rules and regulations to drive locomotive, following safety regulations and time schedule.
- Calls out train signals to firer, locomotive for verification of meaning to avoid errors in interpretation.
- Confers with conductor, road freight or traffic control center personnel via radiophone to issue or receive information or instructions concerning stops, delays, or oncoming trains.
- Observes track to detect obstructions.
- Inspects locomotive after run to detect damaged or defective equipment.
- Prepares reports to explain accidents, unscheduled stops, or delays.
- May lubricate moving parts of locomotive.
- May drive diesel-electric rail-detector car to transport rail-flaw-detecting machine over railroad and be designated Rail-Flaw-Detector-Car Operator.
- May be designated according to type of locomotive driven as Locomotive Engineer, Diesel; Locomotive Engineer, Electric; or according to type of traffic assigned as Road Engineer, Freight; Road Engineer, Passenger.
- Ensure compliance with all train orders, signals, and railroad rules and regulations for safety, operations, and the Federal Railroad Administration (FRA)
- Review instructions from dispatchers and yardmasters, and discuss with locomotive engineer and train crew
- Inspect all equipment on cars prior to departures
- Receive and transmit information by radio and telephone
- Read and understand bulletins, work orders, and switch lists
- Assist and instruct train crews to couple and uncouple cars, operate switches, and make minor repairs to railcars, including replacing heavy couplings or air brake hoses
- Work with customers to ensure accurate movement and placement of cars
- Maintain awareness of surrounding area and suspicious activity to ensure rail safety
- Operate locomotive equipment through the use of a remote control device.
- Comprehend color and/or hand signals and systems
- Quickly and repeatedly make precise adjustments in moving the controls of a machine or vehicle to exact positions
- Quickly respond (with the hand, finger, or foot) to visual symbols, signals, and displays (sound, light, picture, etc.)
Remote control Operator licensed
Army National Guard
01.2006 - 01.2016
Unit Prevention Leader
Army National Guard
01.2015 - 01.2015
Combat Life Safer CertificateStaff Sergeant
Army National Guard
01.2014 - 01.2014
Motor Transport Operator
Army National Guard
08.2004 - 10.2005
- Deployed to Iraq for Operation Iraqi Freedom
Food Service Manager
Kindred Pharmaceuticals
05.2004 - 08.2004
- Platoon Sergeant over 14 soldiers
- Manage meal service during training
- Record keeping
- Created PowerPoint and taught Food Service Sanitation
Dietary aide/dishwasher
Life Care Center
08.2003 - 05.2004
- Sanitation of dietary appliance
- Assist with dietary food preparation
Dietary aide/dishwasher
Hale Anuenue
05.2002 - 07.2003
- Sanitation of dietary appliance
- Assist with dietary food preparation
Sales Representative
Cingulair Wireless
08.2000 - 03.2002
- Cell phone sales
- Customer service
- Manager of sales crew
- Managed cell phone records
Freight Operations Specialist
United States Marine Corp
02.1996 - 07.2000
- Managed and organized incoming and outgoing freight
- Completed paperwork for freight including record keeping of hazardous materials
Education
High school diploma -
Pahoa High School
Criminal Justice Program -
Hawaii Community College
Criminal Justice Program -
University of Hawaii at Hilo
Criminal Justice Program -
University of Nevada Las Vegas
Criminal Justice Program -
Marshall Community and Technical College
Criminal Justice Program -
Ashland Community and Technical College
Criminal Justice Program -
Eastern Kentucky University
Bachelor of Science - Homeland Security And Emergency Management
Grand Canyon University
Phoenix, AZ09.2024
Skills
- Customer Service
- Call Center
- Investigation
- Investigator
- Leadership
- Supervising experience
- Documentation Management
- Customer Relations
- Quality Assurance
- Management collaboration
- Emergency Response
- Technical communication
- Disaster Recovery Planning
- Attention to Detail
- Problem-solving abilities
- Effective Communication
Certification
- Federal Railroad Certification (FRA)
- Hazardous Material Handling Certification
- Food Sanitation Certificate
- Food Operation Management Certificate
- Seasonal Delivery Driver
- Food Service Training Certification
Military Service
United States Army, ssg
Personal Information
- Willing To Relocate: Anywhere
- Title: Train crew
Timeline
FedEx Delivery Driver
FedEx Express
01.2024 - Current
Ramp Agent/Baggage Handler
Hawaiian Airlines
09.2023 - Current
Trax operator trainee
Utah Transit Authority
07.2023 - 08.2023
Train crew
Union Pacific
01.2023 - 07.2023
Train and Station Supervisor
Hitachi
11.2019 - 12.2022
Specialist I Fraud Prevention Analyst
JP Morgan Chase
09.2017 - 10.2019
Window Technician
Safelite Autoglass
04.2017 - 09.2017
Seasonal Delivery Driver
United Parcel Service
11.2016 - 02.2017
Unit Prevention Leader
Army National Guard
01.2015 - 01.2015
Combat Life Safer CertificateStaff Sergeant
Army National Guard
01.2014 - 01.2014
Locomotive Engineer/Conductor
CSX Transportation Inc.
06.2006 - 08.2016
Remote control Operator licensed
Army National Guard
01.2006 - 01.2016
Motor Transport Operator
Army National Guard
08.2004 - 10.2005
Food Service Manager
Kindred Pharmaceuticals
05.2004 - 08.2004
Dietary aide/dishwasher
Life Care Center
08.2003 - 05.2004
Dietary aide/dishwasher
Hale Anuenue
05.2002 - 07.2003
Sales Representative
Cingulair Wireless
08.2000 - 03.2002
Freight Operations Specialist
United States Marine Corp
02.1996 - 07.2000
Senior Specialist I First Party Fraud
JP Morgan Chase
High school diploma -
Pahoa High School
Criminal Justice Program -
Hawaii Community College
Criminal Justice Program -
University of Hawaii at Hilo
Criminal Justice Program -
University of Nevada Las Vegas
Criminal Justice Program -
Marshall Community and Technical College
Criminal Justice Program -
Ashland Community and Technical College
Criminal Justice Program -
Eastern Kentucky University
Bachelor of Science - Homeland Security And Emergency Management
Grand Canyon University