Georgia Murray
Jacksonville
Summary
Seasoned Collections Specialist with 26 years of experience, seeking Collection Agent role; excelled at Wells Fargo, adept in debt repayment strategies and customer negotiations. Proven track record in financial status documentation, delinquency resolution, and peer training. Skilled in customer service and transaction handling from prior Tax Collector Office role.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Senior fraud Specialist
Wells Fargo
09.2023 - 08.2024
- Investigated and resolved complex fraud cases, ensuring compliance with regulatory requirements and minimizing financial losses for Wells Fargo through detailed analysis and effective coordination with cross-functional teams.
Collections Specialist
Wachovia/Wells Fargo
01.2008 - 08.2024
- Established repayment plans for delinquent mortgage accounts, ensuring effective debt resolution.
- Maintained comprehensive records of customer interactions, financial statuses, and collection progress.
- Acted as a point of contact for customer inquiries, resolving complaints and providing clarity on company policies.
- Contributed to team efficiency by assisting with meeting coordination, peer training, and sharing best practices in collections strategies.
Labour
St. Vincents/St. Catherines
01.2002 - 01.2007
- Provided comprehensive care to elderly clients, including assistance with personal hygiene and bathing.
- Accompanied clients on various outings, ensuring a blend of social interaction and physical activity through shopping and exercise excursions.
Tax Collector Office
Tax Collector Office
01.2004 - 01.2005
- Managed financial transactions with accuracy, ensuring the security and accountability of the money drawer at all times.
- Delivered comprehensive customer support, resolving inquiries and issues related to tax and title documentation efficiently.
Nanny
Self Employed
01.1999 - 01.2004
- Provided comprehensive childcare for newborns to toddlers, ensuring a safe and nurturing environment.
- Prepared nutritious meals tailored to the dietary needs and preferences of each child.
- Supported early childhood education by assisting with homework and engaging in developmental activities.
Lay Away Associate/Customer Service
Walmart
01.1998 - 01.1999
- Organized merchandise in the layaway area and ensured compliance with company policies and procedures.
- Managed account transactions and maintained accurate tracking of layaway merchandise.
Education
Diploma -
John Mcgregor High School
06.1995
Skills
- Debt Collection
- Communication
- Negotiation
- Customer Service
- Compliance Knowledge
- Conflict Resolution
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Customer relations
Certification
- Certified in Phlebotomy and Certified CNA Jacksonville Florida
- Certification, Certified Mar 2007
Timeline
Senior fraud Specialist
Wells Fargo
09.2023 - 08.2024
Collections Specialist
Wachovia/Wells Fargo
01.2008 - 08.2024
Tax Collector Office
Tax Collector Office
01.2004 - 01.2005
Labour
St. Vincents/St. Catherines
01.2002 - 01.2007
Nanny
Self Employed
01.1999 - 01.2004
Lay Away Associate/Customer Service
Walmart
01.1998 - 01.1999
Diploma -
John Mcgregor High School
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