Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
Timeline
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Erin Shank

Tampico,IL

Summary

Dynamic Senior Accounts Receivable Specialist with a proven track record at Halo Branded Solutions, adept at payment reconciliation and invoice processing. Enhanced cash flow through strategic negotiations and relationship-building, achieving significant reductions in uncollected revenue. Strong communicator and team leader, committed to elevating overall performance and client satisfaction.

Overview

19
19
years of professional experience

Work History

Senior Accounts Receivable Specialist

Halo Branded Solutions/lee Wayne
09.2018 - 05.2025
  • Negotiated payment plans with delinquent clients, minimizing write-offs while maintaining customer relations.
  • Navigated over 100 invoice lines a day, 200 emails and 50 phone calls in one day on average.
  • Evaluated existing debt collection strategies, identifying areas of improvement to achieve higher success rates in recovering outstanding funds.
  • Reduced uncollected revenue through diligent follow-ups with clients on overdue invoices.
  • Supported month-end close activities by preparing accurate accounts receivable reports for finance department review.
  • Improved cash flow by managing and processing accounts receivable transactions timely and accurately.
  • Trained junior staff members on best practices for managing accounts receivable processes effectively, enhancing overall team performance.
  • Collaborated with sales team to resolve complex billing issues, ensuring client satisfaction and prompt payment.
  • Developed strong relationships with key contacts at major customers, fostering trust and leading to improved payments timeliness.

Veterinary Exam Assistant

River Ridge Animal Hospital
02.2006 - 09.2018
  • Positioned animals for diagnostic imaging such as x-rays and scans.
  • Assisted 30 appointments a day on average.
  • Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
  • Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
  • Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
  • Provided compassionate care for animals during treatment and recovery from illnesses or injuries.
  • Ensured accuracy of medical records by diligently documenting all relevant information for each patient visit.
  • Facilitated efficient inventory management through regular stock checks, ordering supplies, and organizing storage areas.
  • Administered medications to animals in treatment and documented changes in condition.
  • Improved client relations through effective communication and education on pet health needs.
  • Collaborated with veterinary staff to provide exceptional customer service while managing phone calls and front desk tasks.
  • Helped with training of new veterinary assistants and support staff to improve individuals' capabilities.
  • Contributed to a clean and safe environment by maintaining surgical instruments, equipment, and facilities.
  • Provided customer support to clients, answering questions and addressing concerns.

Education

No Degree - Early Childhood

Sauk Valley Community College
Dixon, IL

Skills

  • Payment reconciliation
  • Invoice processing
  • Accounting software proficiency
  • Processing payment with software provided to me
  • Answering phone calls and ending with resolution of issue called in about
  • Customer satisfaction
  • Sales team satisfaction
  • Cash application
  • Accounts receivable management
  • Dispute resolution
  • Collection strategies
  • Debt collection
  • Customer account maintenance
  • Customer service support
  • Strong client relations skills
  • Microsoft Excel
  • Account reconciliation
  • Investigative research
  • Payment management

Accomplishments

  • Documented and resolved many past due account which led to being promoted to a Senior Accounts Receivable Specialist.
  • Used Microsoft Excel to develop invoice tracking spreadsheets.
  • Assisted team of 13 general collection staff members.
  • Achieved high monthly collection by completing work lists provided by management with accuracy and efficiency.

Interests

  • Outdoor Recreation
  • Participating in fundraising events to support local charities, schools, or community projects such as Blood drive in Tampico Illinois, coaching girls softball

Timeline

Senior Accounts Receivable Specialist

Halo Branded Solutions/lee Wayne
09.2018 - 05.2025

Veterinary Exam Assistant

River Ridge Animal Hospital
02.2006 - 09.2018

No Degree - Early Childhood

Sauk Valley Community College

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Erin Shank