Hattie Marshall
Orange,CA
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
10
10
years of professional experience
Work History
Senior Accounts Receivable Specialist
IHI Power Services Corp
05.2024 - Current
- Developed strong relationships with key contacts at major customers, fostering trust and leading to improved payments timeliness.
- Trained junior staff members on best practices for managing accounts receivable processes effectively, enhancing overall team performance.
- Reconciled discrepancies between invoices and customer payments efficiently, resolving any disputes promptly.
- Automated certain repetitive tasks within the AR process which led to increased efficiency in handling account maintenance work.
- Managed high-volume accounts to ensure timely collections and minimize outstanding balances.
Senior Accounts Payable Specialist
IHI Power Services Corp
03.2023 - 05.2024
- Trained junior staff members on accounts payable best practices, fostering a cohesive and knowledgeable team environment.
- Maintained accurate vendor records by regularly updating contact information, banking details, and tax identification numbers as required.
- Improved cash flow management for the company by effectively monitoring and managing outstanding payables.
- Organized and maintained filing system for accounts payable documentation, ensuring easy access to relevant information when needed.
- Checked W-9 forms for completeness and accuracy.
Account Manager
Los Angeles Produce Distributors
10.2021 - 03.2023
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Achieved recognition for outstanding client service, contributing to team's reputation for excellence.
Sales and Service Manager
24 Hour Fitness
06.2014 - 10.2021
- Developed a high-performing sales team through effective coaching, mentoring, and performance management.
- Increased sales revenue by implementing innovative strategies and fostering strong relationships with clients.
- Streamlined internal processes for increased efficiency, improving overall team performance and productivity.
- Enhanced customer satisfaction rates by delivering exceptional service and promptly addressing concerns.
- Managed budget allocation for the department, ensuring optimal resource utilization for maximum return on investment.
Education
Currently Enrolled - Nursing
Saddleback College
Mission Viejo, CA05-2026
Bachelor of Arts - History
Sonoma State University
Rohnert Park05-2018
Skills
- Bank reconciliation
- Payment reconciliation
- Invoice processing
- Customer service support
- Relationship building
- Data inputting
- Payment management
- Financial reporting
- Time management
- Attention to detail
Timeline
Senior Accounts Receivable Specialist
IHI Power Services Corp
05.2024 - Current
Senior Accounts Payable Specialist
IHI Power Services Corp
03.2023 - 05.2024
Account Manager
Los Angeles Produce Distributors
10.2021 - 03.2023
Sales and Service Manager
24 Hour Fitness
06.2014 - 10.2021
Currently Enrolled - Nursing
Saddleback College
Bachelor of Arts - History
Sonoma State University
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