Douglas Escobar

AT&T

06.1999 - Current

Led team in troubleshooting and resolving complex technical issues, enhancing service efficiency.
Mentored junior technicians, fostering skill development and ensuring adherence to quality standards.
Implemented process improvements, reducing service downtime and increasing customer satisfaction.
Oversaw equipment installations and maintenance, ensuring compliance with safety protocols.
Analyzed system performance data to identify areas for operational enhancement.
Coordinated with cross-functional teams to optimize service delivery procedures.
Conducted detailed inspections of telecommunication systems to ensure optimal functionality.
Explained diagnostic findings to customers and outlined repair or service options.
Installed new equipment and explained operation and routine maintenance protocols to customers.
Inspected equipment to diagnose operational issues.
Adhered to safety protocols and policies to reduce workplace hazards.
Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
Responded to customer inquiries quickly and professionally to increase satisfaction.
Increased customer satisfaction by providing timely and efficient service for various technical issues.
Collaborated with team members to complete complex installations, ensuring seamless integration of new systems.
Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.