Summary
Overview
Work History
Education
Skills
Affiliations
Military
Professional Affiliations
Timeline
Generic

Douglas Fisher

Wesley,FL

Summary

Talented Owner with excellent marketing, customer service and facility oversight skills and more than ten years of experience. Highly effective and comfortable working with people at all levels in organization.


Overview

23
23
years of professional experience

Work History

Owner/Golf Instructor

Doug Fisher Golf Academy
06.2020 - Current
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Expanded product offerings by researching market trends and identifying potential growth opportunities.
  • Created greater than 100 player profiles to define strengths, weaknesses and past experiences.

Assistant Golf Professional

Saddlebrook Resort
07.2013 - 06.2020
  • Tournament Operations (TPP)
  • Organized approximately 68 tournaments and amateur/charitable events at club, which led to 45% increase in annual revenues.
  • Assisted manager with making purchases for club pro shop.
  • Developed and delivered effective and engaging coaching sessions to improve performance.
  • Facilitated team building activities and workshops to improve communication, collaboration and productivity.
  • Optimized daily operations by maintaining accurate records of green fees, cart rentals, memberships, tournament registrations, and other transactions.
  • Collaborated with head golf professional on budget planning and financial reporting for optimal resource allocation.
  • Improved member satisfaction by providing exceptional customer service and addressing concerns promptly.
  • Maintained up-to-date knowledge of industry trends through continuous professional development opportunities such as conferences or workshops.
  • Oversaw training of services staff and other day-to-day activities on driving range.
  • Managed pro shop operations to ensure efficient inventory control, merchandising, and sales performance.
  • Coordinated junior golf programs to promote interest in the sport among younger generations.

Golf Cart Supervisor

Saddlebrook Resort
09.2011 - 07.2013
    • Direct and Oversee the outside service attendants
    • Streamlined golf cart inventory tracking for improved availability and reduced downtime.
    • Collaborated with other managers to identify opportunities for cross-promotion or joint efforts within the facility''s programs and events.
    • Trained new employees on proper safety procedures, equipment handling, and customer service best practices.

Golf Cart Attendant

Saddlebrook Resort
05.2011 - 09.2011
    • Golf Cart Staging and Maintenance
    • Ensured timely availability of carts for customers by promptly preparing and staging them prior to tee times.
    • Prepared golf carts daily by stocking pencils, tees, scorecards, and towels.
    • Contributed to a positive atmosphere by fostering friendly interactions between staff and guests.
    • Assisted golf club members by carrying clubs from range to cart and setting stations with required balls.
    • Shut down facility daily by turning off lights, storing equipment and locking doors.
    • Assisted pro shop staff with merchandise restocking, enhancing overall retail efficiency.

Construction/Remodeling Apprentice

Sandhill Construction
07.2008 - 05.2011
    • Installation of Hardwood/laminate Flooring
    • Worked under guidance of experienced professionals to learn trade best practices and techniques.
    • Demonstrated eagerness to learn by asking questions and seeking clarification when necessary.
    • Learned wide range of simple and complex techniques from on-the-job training.
    • Honed strong communication, problem-solving and organizational skills while completing tasks and working with team.

Aviation Bowsman Mate Equipmentman Second Class Petty Officer

United States Navy
07.2001 - 11.2007
  • Catapult Captain
  • Evaluated crew performance regularly by setting clear objectives, providing constructive feedback, and identifying areas for professional growth.
  • Conducted regular drills to maintain proficiency in essential skills such as firefighting, life-saving techniques, and damage control procedures.
  • Collaborated with fellow officers to develop contingency plans for potential emergency situations.
  • Managed personnel assignments and rotations effectively to optimize team performance while preventing fatigue-related issues.
  • Managed maintenance schedules for all onboard equipment, ensuring optimal functionality and minimizing downtime.
  • Enhanced vessel safety by conducting thorough inspections and maintaining equipment to meet regulatory standards.
  • Learned to operate new technology systems and procedures through instruction, simulators and models.

Education

Some College (No Degree) -

Pasco Hernando Community College
Tampa, FL

Some College (No Degree) -

Keiser University
Tampa, FL

Skills

  • Team Leader and Builder
  • Management
  • Pro Shop Management
  • USGA Handicap Systems
  • Leadership
  • Inventory Management
  • Employee Training
  • Problem Solving
  • Tournament Operations
  • Customer Relations
  • Small business operations
  • Relationship Building

Affiliations

  • Professional Golf Association – Level 1 Apprentice VFW – Lifetime Member

Military

Honorable Discharge, United States Navy

Professional Affiliations

Professional Golf Association - Level I Apprentice

VFW-Lifetime Member

Timeline

Owner/Golf Instructor

Doug Fisher Golf Academy
06.2020 - Current

Assistant Golf Professional

Saddlebrook Resort
07.2013 - 06.2020

Golf Cart Supervisor

Saddlebrook Resort
09.2011 - 07.2013

Golf Cart Attendant

Saddlebrook Resort
05.2011 - 09.2011

Construction/Remodeling Apprentice

Sandhill Construction
07.2008 - 05.2011

Aviation Bowsman Mate Equipmentman Second Class Petty Officer

United States Navy
07.2001 - 11.2007

Some College (No Degree) -

Pasco Hernando Community College

Some College (No Degree) -

Keiser University

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