Douglas Fortson
Summary
Innovative Customer Service Specialist with experience delivering tasks on time and accurately exceeding client expectations. Effective at building positive relationships with clients, achieving company goals and providing excellent customer service.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Kuehne + Nagel
03.2022 - 09.2023
- Verified transactions, product orders and shipping dates and entered information into databases and reports
- Collaborated with shipping department staff to facilitate smooth materials returns to correct vendors
- Processed and entered customer orders into database and provided proactive customer service for accounts
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems
- Monitored inbound and outbound freight operations to establish timely delivery of packages
Logistics Operations Specialist
XPO Logistics
06.2018 - 05.2020
- Communicated service and product records to sales team to streamline client services
- Processed daily inventory reporting conditions and quantities of supplies
- Reviewed order slips, picked products and stages merchandise to be shipped
- Registered vendors and customers on database to maintain updated roster.
Material Handler/Certified Forklift Operator
UPS Mail Innovations
02.2017 - 06.2018
- Transported goods between warehouse locations according to shipment and storage needs
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping
- Communicated with floor managers to determine merchandise placement
- Documented the materials handled to record product movements and deliveries
Skills
- Data Entry/Typing 70 WPM
- Interpersonal Skills
- Time Management
- Critical Thinking
- Problem Solving
- Microsoft Word (Excel, Word, Powerpoint)
Timeline
Customer Service Representative
Kuehne + Nagel
03.2022 - 09.2023
Logistics Operations Specialist
XPO Logistics
06.2018 - 05.2020
Material Handler/Certified Forklift Operator
UPS Mail Innovations
02.2017 - 06.2018