Douglas Goldman
Matthews,NC
Summary
Seasoned General Manager with proven leadership skills. Background includes managing diverse teams, strategic planning and business development in fast-paced environments. Known for improving operational efficiencies, driving revenue growth and fostering customer satisfaction. Committed to building strong team cultures that encourage innovation and openness.
Overview
24
24
years of professional experience
Work History
General Manager
Talbots
Charlotte, NC
03.2012 - Current
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Recruited, interviewed and hired qualified staff for open positions.
- Created schedules and monitored payroll to remain within budget.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Store Manager
Lucky Brand Jeans
Charlotte, NC
10.2010 - 03.2012
- Trained and mentored associates to teach daily tasks and procedures.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
Sales Manager
Nordstrom
Charlotte, NC
06.2009 - 10.2010
- Managed daily operations of sales department, including supervision of staff members.
- Enhanced sales volume through skilled support to both new and inactive customers.
- Supported sales team members to drive growth and development.
- Coached, developed and motivated team to achieve revenue goals.
Operations Manager
J Crew
Charlotte, NC
10.2007 - 06.2009
- Managed total store level operations, including: staff hiring, training, evaluation and work schedules
- Recruited top talent to build an efficient sales team
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Store Director
J Crew
Raleigh, NC
08.2005 - 10.2007
- Results-orientated manager with a strong background in operations, customer development, sales and inventory control
- Improved the morale and the efficiency of operations, and lowered the turnover in the store
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Established store tactics and strategies to achieve operational performance and sales goals.
Sales Manager
Nordstrom
Seattle, WA
11.2000 - 08.2005
- Able to coach positive attitude allowing for team cohesion and synergy which allowed going above and beyond to exceed the customer’s shopping experience
- Facilitated internal training to meet the needs of the company’s expectations
- Managed the Opening team in for the Durham, NC location
- Screened and hired hundreds of candidates for the new store
Education
Fashion Merchandising and Design -
Seattle Pacific University
Seattle, WA06.2000
Skills
- Proficient in Windows, Outlook, Dayforce, Workday, LinkedIn, Excel
- Workflow planning
- Client account management
- Leadership and team building
- Customer experiences
- Employee development
- Profit and loss
- Recruitment
Timeline
General Manager
Talbots
03.2012 - Current
Store Manager
Lucky Brand Jeans
10.2010 - 03.2012
Sales Manager
Nordstrom
06.2009 - 10.2010
Operations Manager
J Crew
10.2007 - 06.2009
Store Director
J Crew
08.2005 - 10.2007
Sales Manager
Nordstrom
11.2000 - 08.2005
Fashion Merchandising and Design -
Seattle Pacific University
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