Douglas Hallam Jr
Aliso Viejo,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure Night Auditor position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
11
11
years of professional experience
Work History
Osteoarthritis Knees
SSDI
03.2021 - Current
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Managed time efficiently in order to complete all tasks within deadlines.
- Excellent communication skills, both verbal and written.
- Strengthened communication skills through regular interactions with others.
- Organized and detail-oriented with a strong work ethic.
FedEx Delivery Driver
Freeway's Transport ISP FedEx Ground
11.2018 - 01.2020
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
Customer Support Specialist
Alloy Wheel Repair Specialists
09.2016 - 11.2018
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Streamlined support processes for increased efficiency and reduced response times.
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Collaborated with cross-functional teams to address customer concerns and improve overall service quality.
- Handled escalated support cases with diplomacy and tact, successfully defusing tense situations between the company and its customers.
Dockworker Delivery Driver
Genwest Transportation
09.2012 - 09.2016
- Improved warehouse efficiency by organizing and maintaining a clean dock area.
- Enhanced safety protocols by conducting regular inspections of equipment and workspaces.
- Streamlined loading and unloading processes for faster turnaround times on shipments.
- Increased accuracy in inventory management through diligent record-keeping and organization of stock.
- Assisted in training new hires, ensuring they were well-prepared to perform their duties effectively.
- Participated in periodic inventory audits, validating item counts against database records to ensure accurate data was reflected.
Education
Associate of Arts - Hotel Hospitality
Lake Tahoe Community College
South Lake Tahoe, CA06.1989
GED -
South Tahoe High School
South Lake Tahoe, CA06.1982
Skills
- Attention to Detail
- PPE use
- Written Communication
- Critical Thinking
- Supervision and leadership
- Social Perceptiveness
- Organizational Skills
- Time Management
- Excellent Communication
- Analytical Thinking
- Data Entry
- Good Telephone Etiquette
Timeline
Osteoarthritis Knees
SSDI
03.2021 - Current
FedEx Delivery Driver
Freeway's Transport ISP FedEx Ground
11.2018 - 01.2020
Customer Support Specialist
Alloy Wheel Repair Specialists
09.2016 - 11.2018
Dockworker Delivery Driver
Genwest Transportation
09.2012 - 09.2016
Associate of Arts - Hotel Hospitality
Lake Tahoe Community College
GED -
South Tahoe High School
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