Theresa (Terri) Richardson
Wichita,KS
Summary
Highly organized and dependable administrative professional with more than 10 years of experience providing clerical, customer service, and office support in a fast-paced business environment. Skilled in managing multiple priorities, maintaining confidential records, answering phones, preparing correspondence, coordinating schedules, processing invoices and payments, and supporting staff across multiple departments. Recognized for professionalism, attention to detail, excellent communication skills, and a commitment to providing outstanding customer service while maintaining an efficient and organized office.
Overview
18
18
years of professional experience
Work History
Lead Sales Coordinator
The RK Group
San Antonio, TX
12.2014 - 03.2026
- Provide administrative and clerical support to the Director of Sales and sales department while managing multiple priorities and meeting strict deadlines.
- Answer incoming telephone calls, respond to customer inquiries, direct calls appropriately, and provide exceptional customer service.
- Prepare, proofread, and distribute proposals, contracts, invoices, correspondence, and other business documents.
- Maintain accurate electronic and paper records, ensuring confidentiality and organization of client files and sales documentation.
- Copy, scan, file, and distribute documents to internal departments and external clients.
- Coordinate communication between clients and multiple internal departments to ensure efficient workflow and timely completion of projects.
- Schedule meetings and communicate event details through phone, email, and in-person interactions.
- Process client payments and maintain accurate financial records using Paya and AIMS payment systems.
- Monitor office workflow and assist in maintaining organized administrative processes that improve departmental efficiency.
- Assisted with implementation of the Caterease Customer Relationship Management (CRM) system and currently serve as the system administrator, providing support and troubleshooting for staff.
- Cross-trained in multiple departments, providing administrative assistance wherever needed to ensure smooth daily operations.
- Build positive relationships with clients, coworkers, and vendors through professional communication and dependable service.
Catering Assistant
Sheraton Gunter Hotel
San Antonio, TX
03.2014 - 10.2014
Human Resources Assistant
Medina Electric Cooperative
Hondo, TX
07.2010 - 03.2014
Secretary to the General Manager
Medina Electric Cooperative
Hondo, TX
08.2008 - 07.2010
- Coordinated schedules and appointments for General Manager, optimizing time management and operational workflow.
- Maintained comprehensive records and files, ensuring easy access to critical documents and information.
- Facilitated effective communication between departments, enhancing collaboration and project execution.
- Managed correspondence, prioritizing urgent matters to support efficient decision-making processes.
- Developed filing system improvements, increasing document retrieval speed and organizational efficiency.
- Drafted professional documents such as memos, letters, and reports on behalf of the General Manager with keen attention to detail.
- Transcribed phone messages and relayed to appropriate personnel.
- Answered high volume of phone calls and email inquiries.
- Coordinated travel arrangements and bookings for executive staff.
Education
High School Diploma -
John Jay High School
San Antonio05-1986
Skills
- Attention to Detail
- Attention to Detail
- Attention to Detail
- Attention to Detail
- Attention to Detail
- Attention to Detail
- Attention to Detail
- Attention to Detail
- Attention to Detail
- Attention to Detail
- Attention to Detail
- Attention to Detail
- Attention to Detail
- Attention to Detail
- Attention to Detail
- Attention to Detail
- Attention to Detail
- Attention to Detail
- Attention to Detail
- Attention to Detail
- Attention to Detail
- Attention to Detail
- Attention to Detail
- Attention to Detail
Timeline
Lead Sales Coordinator
The RK Group
12.2014 - 03.2026
Catering Assistant
Sheraton Gunter Hotel
03.2014 - 10.2014
Human Resources Assistant
Medina Electric Cooperative
07.2010 - 03.2014
Secretary to the General Manager
Medina Electric Cooperative
08.2008 - 07.2010
High School Diploma -
John Jay High School