Vida Curi
Burbank
Summary
Dedicated professional with experience in operations support, customer service, and team leadership. Strong organizational, communication, and problem-solving skills with the ability to adapt quickly and perform effectively in fast-paced environments.
Overview
23
23
years of professional experience
2002
2002
years of post-secondary education
Work History
Lead Sales Coordinator
Puig Fragrance Group
Burbank
12.2015 - Current
- Delivered personalized, high-end customer service in a fast-paced retail environment
- Built strong product knowledge across luxury fragrance brands to recommend products based on customer preferences
- Consistently met or exceeded individual and store sales goals
- Handled customer concerns professionally to keep brand loyalty and satisfaction
- Trained and onboarded new employees on sales techniques, product knowledge, and customer service standards
- Acted as lead on the sales floor, supporting daily operations and helping team members as needed
- Provided coaching and feedback to improve sales performance and customer engagement
- Executed visual merchandising standards to maximize product visibility and sales performance
- Maintained inventory accuracy, restocking displays and ensuring product availability
- Ensured store presentation aligned with brand guidelines and promotional campaigns
- Collaborated with store leadership to support promotions, launches, and seasonal initiatives
- Maintained a clean, organized, and compliant sales floor environment
Duty Manager
Unifi Aviation
Burbank
07.2025 - 10.2025
- Led daily airport operations across multiple airline contracts, ensuring on-time departures, safety compliance, and service standards
- Served as manager-on-duty, making real-time operational decisions during delays, irregular operations (IROPs), and staffing shortages
- Coordinated closely with airline station managers, TSA, airport operations, and internal leadership
- Managed shift staffing, last-minute call-offs, and overtime to support coverage while controlling labor costs
- Reviewed and approved timecards, PTO, attendance, and overtime justifications
- Helped with workforce planning and schedule adjustments to meet fluctuating flight volumes
- Enforced ramp safety procedures, GSE usage standards, and FAA/OSHA compliance
- Conducted safety briefings, audits, and corrective action follow-ups
- Ensured station readiness for internal and external audits, maintaining compliance documentation
- Coached employees on performance, attendance, and policy adherence
- Partnered with HR on disciplinary actions, investigations, return-to-work processes, and documentation
- Trained and developed supervisors and leads to strengthen frontline leadership
- Resolved escalated customer service issues professionally and efficiently
- Supported customer recovery during flight disruptions, cancellations, and delays
Customer Service Lead / Station Trainer
Avelo Airlines
Burbank
03.2023 - 10.2025
- Led frontline customer service agents during check-in, boarding, and gate operations
- Acted as point of contact for escalated customer issues and irregular operations
- Supported supervisors with daily operations, briefings, and shift coordination
- Served as station trainer, onboarding and training new hires on airline procedures, systems, and service standards
- Ensured team compliance with FAA regulations, TSA requirements, and airline policies
- Coached agents on customer service skills, safety procedures, and problem resolution
- Oversaw boarding processes to ensure accuracy, safety, and on-time performance
- Handled lost and found cases, baggage issues, and customer claims
- Helped with audit preparation by ensuring agents followed proper procedures and documentation
- Aided with interviews, scheduling support, and team communication
- Kept staff informed of policy updates, procedural changes, and operational notices
Client Relationship Consultant/Supervisor
U.S. Bank
Burbank
08.2019 - 10.2022
- Maintain working knowledge of dozens of products and lending services
- Recommend proper account services to customers based on financial situation
- Communicate benefits to achieve new accounts
- Assist bank customers with opening and closing accounts
- Helped managers with reviewing client transaction data
- Maintaining ATM machine, adding cash, and clearing transactions
- Balancing regularly
- Referred customers to our mortgage and business specialists
- Bank operations, helped in ensuring the branch was consistently ready for audits
- Managed marketing for the branch
- Handle scheduling for three branches
- Train new employees
- Manage branch
- Manage all the business accounts
- Monthly performance notice
Personal Banker
Bank of America
Los Angeles
11.2009 - 02.2016
- Respond to customer inquiries quickly via phone, email, or in-person
- Perform opening and closing duties
- Balance teller drawer at the end of each shift
- Identify and initiate cross-selling opportunities to increase overall profits, merchant services
- Opening and handling consumer and business accounts
Customer Service Manager
Ralphs Market
Los Angeles
06.2003 - 09.2009
- Maximize positive customer service experience
- Collaborate with General Manager, vendors, and Merchandisers to ensure smooth operations and consistent stock levels
- Play an integral role in customer service and overall sales numbers
- Review customer orders and help in resolving issues quickly
- Ensure items are well-stocked for each shift
- Scheduling
- Performance reports
Education
Dorsey High
Los Angeles, CASkills
- Customer service excellence
- Leadership & Team Supervision
- Operations & Workflow Management
- Problem Solving & Decision Making
- Time Management & Prioritization
- Adaptability in Fast-Paced Environments
- Professional Communication (Verbal & Written)
- Attention to Detail
- Accountability & Reliability
- Conflict Resolution
- Multitasking
Timeline
Duty Manager
Unifi Aviation
07.2025 - 10.2025
Customer Service Lead / Station Trainer
Avelo Airlines
03.2023 - 10.2025
Client Relationship Consultant/Supervisor
U.S. Bank
08.2019 - 10.2022
Lead Sales Coordinator
Puig Fragrance Group
12.2015 - Current
Personal Banker
Bank of America
11.2009 - 02.2016
Customer Service Manager
Ralphs Market
06.2003 - 09.2009
Dorsey High