Douglas Hemenway
Abington
Summary
Customer-focused Sales Associate with 4 years of experience in retail environments. Proven track record of exceeding sales targets and delivering exceptional customer service. Seeking to leverage strong communication and interpersonal skills to drive sales and enhance the shopping experience for customers.
Overview
4
4
years of professional experience
Work History
Outside Lawn and Garden Sales Representative
Lowes Home Improvment
06.2024 - Current
- Collaborated with store management to create eye-catching displays that promoted seasonal items.
- Optimized ordering process for special requests or hard-to-find items, increasing customer satisfaction rates.
- Utilized CRM system effectively to maintain accurate records of customer interactions and preferences.
- Conducted product demonstrations to showcase features and benefits, driving customer interest.
Retail Sales Associate and Cashier
Dicks Sporting Goods
08.2020 - 08.2023
- Handled cash and credit transactions, issued correct change and processed online orders
- Assist with inventory management, including restocking shelves and organizing merchandise displays
- Resolved customer issues using listening skills, professional attitude and problem-solving techniques
- Evaluated customer needs and made appropriate product recommendations
- Collaborate with team members to create a positive and cohesive work environment
Education
Bachelor of Arts -
Bridgewater State University
Bridgewater, MA01-2027
Skills
- Strong interpersonal and communication skills
- Ability to multitask and prioritize in a fast-paced environment
- Detail-oriented with excellent organizational skills
- Goal-oriented mindset
- Customer service
- Time management
Community Service
Volunteer at Holy Ghost Parish, Flag Football Referee, Youth Basketball Coach, Set Construction Through Abington High School Theater
Timeline
Outside Lawn and Garden Sales Representative
Lowes Home Improvment
06.2024 - Current
Retail Sales Associate and Cashier
Dicks Sporting Goods
08.2020 - 08.2023
Bachelor of Arts -
Bridgewater State University
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