Douglas Henry
Camden Wyoming,DE
Summary
Dynamic Service Manager with a proven track record, excelling in customer satisfaction and team leadership. Skilled in problem-solving and mentoring, I consistently exceeded departmental sales goals while fostering a safe and efficient work environment. Committed to enhancing service quality and driving team success through effective coaching and guidance.
Overview
30
30
years of professional experience
Work History
Service Manager
Preston Nissan
01.2025 - 04.2025
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Interviewed, trained and supervised team of service staff members to meet business goals.
Fixed Operations ProfessionalMazda Service Manager
Blaise Alexander Hyundai Mazda
08.2017 - 01.2025
- Met and exceeded Department Sales Goals regularly. Exceeding yearly goals year after year
- Ensured Departmental success while working on Dealership Unity.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
Skills
- Successful attitude
- Mentoring and team leadership
- Coaching and guidance
- Multitasking and organization
- Problem-solving to result in positive Survey responses
Accomplishments
- Mazda
- Nissan
- Hyundai
- Chrysler
- Dodge
- Jeep
- Ford
- Lincoln
- Chevrolet
- Cadillac
- Mitsubishi
Timeline
Service Manager
Preston Nissan
01.2025 - 04.2025
Fixed Operations ProfessionalMazda Service Manager
Blaise Alexander Hyundai Mazda
08.2017 - 01.2025
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