Sean Yost
DALLAS,OR
Summary
Experienced Service Manager/Assistant Manager with a proven track record of providing exceptional customer service and leading effective repair operations. Skilled in managing inventory, scheduling appointments, and overseeing a team of technicians to ensure quality service delivery. Possess a strong knowledge of automotive repair procedures, parts, and systems, coupled with excellent problem-solving and communication skills. Adept at building relationships with customers, vendors, and team members to drive business growth and maintain high levels of customer satisfaction.
Overview
17
17
years of professional experience
Work History
Service Manager
The Car Doctor
05.2025 - 05.2026
- Developed and maintained positive relationships with customers to build rapport and trust.
- Analyzed service reports to identify areas of improvement.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Negotiated with vendors to secure best prices for parts and supplies.
- Managed inventory levels, ensuring adequate parts availability for repairs.
- Coordinated with technicians to resolve complex mechanical issues efficiently.
- Oversaw scheduling of service appointments to optimize workflow and resource allocation.
- Led service team to enhance customer satisfaction and operational efficiency.
Repossession Agent
Apollo Recovery
09.2024 - 04.2025
- Locate and obtain assets as requested by clients/lienholder
- Utilized GPS systems for efficient route planning and tracking of vehicles.
- Maintained detailed records of repossession activities and client interactions.
- Collaborated with law enforcement to ensure safe recovery processes during high-risk situations.
- Improved client satisfaction by promptly locating and recovering collateral assets.
- Maintained client trust by providing timely updates on the status of their accounts and recoveries.
- Analyze and formulate a plan in order to obtain assets
- Be able to defuse debtor confrontation if conflict arises while trying to obtain lienholder asset.
- Attention to detail is key in order to not cause any damage to asset during recovery process.
Assistant Service/Used Car/Mobile Repair Manager
Thomason Ford
05.2023 - 07.2024
- Assist in developing and implementing strategies to increase customer retention and satisfaction
- Collaborate with technicians and service advisors to ensure smooth workflow and timely completion of repairs
- Responsible for managing inventory, ordering parts, and maintaining accurate records of all repairs and expenses
- Train and mentor new employees on company policies, procedures, and safety guidelines
- Monitored budget on used cars to ensure the work being done was within the budget allotted on vehicle.
- Ensured used car shop and mobile repair van remained productive and shop efficiency was always exceeding expectations and ensuring all work is being done in a time sensitive manor.
- Handled all calling, scheduling and recruiting of fleets for mobile service van repairs.
- Oversaw daily operations of repair department, ensuring high-quality service and customer satisfaction.
- Trained and mentored team members on repair techniques and safety protocols, fostering a collaborative work environment.
P1000 delivery driver
FedEx
05.2022 - 04.2023
- Managed route schedules efficiently to ensure on-time delivery of packages
- Maintained detailed delivery logs and documentation to track packages and verify deliveries
- Provided exceptional customer service by delivering packages with a friendly and professional attitude
- Followed all safety regulations and company policies to ensure the security of packages and the well-being of others
- Operated delivery vehicles in adherence to traffic laws and safety regulations.
- Managed time effectively to ensure on-time deliveries across assigned routes.
- Conducted pre-trip inspections to maintain vehicle safety and performance standards.
- Communicated with dispatchers regarding delivery status and route adjustments.
Assistant Service Manager
Power Kia
01.2016 - 04.2022
- Coordinated daily service operations, ensuring efficient workflow and timely completion of tasks
- Assisted in recruiting, training, and supervising a team of service technicians to deliver high-quality customer service
- Developed and implemented service procedures and protocols to streamline processes and improve service quality
- Collaborated with Service Manager to resolve customer issues and complaints in a timely and professional manner
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Hired, trained and supervised team of service staff members to meet business goals.
- Monitored service staff performance and provided feedback for improvement.
- Assisted in managing service department operations, ensuring efficient workflow and customer satisfaction.
- Coordinated service appointments, optimizing scheduling to enhance team productivity.
Service Manager/GM
London's Automotive
07.2018 - 10.2018
- Managed day-to-day operations of service department, including inventory management, budgeting, and vendor relations, resulting in a 10% reduction in operational costs.
- Led a team of service technicians in meeting and exceeding quarterly performance goals, resulting in a 20% increase in overall customer satisfaction.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Met with customers to discuss service needs and offer available solutions.
- Implemented strategies to increase customer service satisfaction ratings.
- Oversaw daily operations, ensuring efficient workflow and adherence to safety standards.
Army Infantryman
United States Army
04.2012 - 11.2015
- Demonstrated proficiency in weapon operation, maintenance, and tactical maneuvers in high-pressure combat situations
- Planned and executed complex missions with a focus on team cohesion, communication, and adaptability
- Conducted reconnaissance, patrolling, and combat operations in diverse environments, displaying strong problem-solving skills
- Received awards for exceptional marksmanship and leadership abilities during intensive training and real-life deployments
- Conducted tactical training exercises to enhance team performance and operational readiness.
- Implemented safety protocols during training operations, ensuring compliance with military regulations.
- Mentored junior soldiers on combat techniques and leadership principles, fostering professional growth.
Shift Manager
Carl's Jr.
03.2009 - 01.2012
- Led a team of 15 employees to ensure smooth operations during busy shifts
- Conducted regular performance evaluations and provided ongoing training and development opportunities for staff
- Resolved customer complaints and issues in a timely and professional manner, ensuring high levels of customer satisfaction
- Supervised daily operations to ensure smooth workflow and high-quality service delivery.
- Trained and mentored new team members on operational procedures and customer service standards.
- Enforced health and safety compliance, fostering a safe work environment for employees and customers.
Education
High School Diploma -
McNary High School
Keizer, Oregon 06-2011
Skills
- Dispatching Management
- Managing Technician Workflow and Efficiency
- Handling any and all customer complaints in a smooth coordinated manor
- Ability to handle multiple tasks at once
- Lead a team in a successful, professional dealer setting
- Computer skills in many DMS programs
- Handle and oversee all used and new car reconditioning efforts
- Possess necessary leadership skills to be successful
Timeline
Service Manager
The Car Doctor
05.2025 - 05.2026
Repossession Agent
Apollo Recovery
09.2024 - 04.2025
Assistant Service/Used Car/Mobile Repair Manager
Thomason Ford
05.2023 - 07.2024
P1000 delivery driver
FedEx
05.2022 - 04.2023
Service Manager/GM
London's Automotive
07.2018 - 10.2018
Assistant Service Manager
Power Kia
01.2016 - 04.2022
Army Infantryman
United States Army
04.2012 - 11.2015
Shift Manager
Carl's Jr.
03.2009 - 01.2012
High School Diploma -
McNary High School