David Hobbs

Organized and dispatched daily schedule for repair technicians and supervised and maintained daily work schedule for pool maintenance technicians.

• Resolved customer complaints in professional and timely manner.
• Monitored service staff performance and provided feedback for improvement.
• Coordinated with other departments to maintain streamlined and productive workflow.
• Developed department processes and procedures to boost customer satisfaction.

• Assisted dispatching, routing and tracking of 75 fleet vehicles.
• Maintained updated and detailed records of calls in physical and electronic database.
• Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards.
• Received new orders, prepared documentation and assigned personnel.
• Facilitated communications between customers and field personnel to answer questions or resolve concerns.
• Coordinated repairs to vehicles to maintain fleet operations.
• Ordered supplies and allocated resources to personnel based on need.

• Coordinated excess order servicing using outside sub-contracted carriers.