Tina Castaneda
Four Oaks,NC
Summary
Developed key skills in fast-paced logistics environment, including efficient problem-solving, effective communication, and multitasking. Seeking to transition into new field where these skills can be applied and further developed. Prepared to leverage these abilities to contribute to operational success and team efficiency.
Personable and detail-oriented with strong ability to think on feet and resolve issues efficiently. Possesses knowledge of logistics and transportation operations, coupled with proficiency in routing software and communication tools. Committed to ensuring smooth operations and timely deliveries by leveraging organizational and multitasking skills.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Dispatcher/Customer Service
Horizon Entertainment
03.2017 - 05.2024
- Executed dish network setups while managing customer satisfaction.
Clerical
Horizon Family Medicine
10.2015 - 03.2017
- Scheduled patient appointments efficiently.
Home Health Aide
Special Touch Home Care
09.2009 - 09.2015
- Facilitated essential everyday needs for at-home elderly individuals.
Assistant Manager/Sales Associate
Yankee Candle Company
10.2000 - 08.2009
- Handled daily operations including opening procedures, financial transactions, and customer service.
- Training new hires stocking ordering
Education
GED - GED
Johnston Community College
Smithfield, NC03.2008
Skills
- Microsoft Office
- Mediinformatix
- Allscripts
- Marketing
- Administrative Assistant
- Data entry
- Decision-making
- Active listening
- Attention to detail
- Dispatch software
- Stress tolerance
- Time management
- Prioritizing calls
- Dispatching procedures
- Problem-solving
- Dispatch coordination
- Customer relations
- Schedule management
- Updating logs
- Route planning
- Schedule coordination
- Route navigation
- Customer relationship management
- Routing orders
- Service coordination
- Maintaining call metrics
- Communication equipment operation
- Work order management
- Database maintenance
- Dispatching field personnel
- Closing tickets
- Incident reporting
- Service planning
- Conflict resolution
- Database updates
- Database management
- Traffic monitoring
- Technical aptitude
- Verifying coverage
- Team collaboration
- Multitasking and organization
- Map reading
- Verbal and written communication
- Emergency protocols
- Record keeping
- Equipment management
- Processing orders
- Geographical expertise
- Tracking systems
- Coordinating urgent deliveries
- Work order generation
- Delivery support
- Navigation support
- Shift coordination
- Driver communication
- Software proficiency
- Workflow prioritization
- Call handling
- Delivery procedures
- Improving operations
- Critical thinking
- Multitasking Abilities
Certification
- Drivers License
- Home Health Aide
Personal Information
Work Permit: Authorized to work in the US for any employer
Languages
Spanish
Native or Bilingual
Timeline
Dispatcher/Customer Service
Horizon Entertainment
03.2017 - 05.2024
Clerical
Horizon Family Medicine
10.2015 - 03.2017
Home Health Aide
Special Touch Home Care
09.2009 - 09.2015
Assistant Manager/Sales Associate
Yankee Candle Company
10.2000 - 08.2009
GED - GED
Johnston Community College
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